Question about NetGear WGR614 Wireless Router

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Internet connection dies when phone rings

I don't lose the network, just internet. I have wireless 5.8ghz phones. My ISP is ATT and I have their DSL modem with the filters on all the phone devices. My wireless router is Netgear WGR614v8 and I just upgraded the firmware. Normally, I'm very pleased with my service and the wireless network, but it is getting so I dread hearing the phone ring when I'm trying to work. Router and modem have to be rebooted every time!

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  • jcarpe7266 Feb 05, 2009

    Thanks Michael. I'll try these steps and and get back with the results.

  • jcarpe7266 Feb 23, 2009

    I went through the steps suggested and didn't get much change, although I was able to resolve the problem for the most part by unhooking one suspect phone.



    I then did an upgrade of the drivers for the Westell DSL router and that resolved the issue completely. Now even if I lose the connection briefly when the suspect phone rings it comes back within a few seconds.

  • Mark Egan May 11, 2010

    I would talk to AT&T and tell them of the problem. You've got everything setup right with the filters if they are all installed.

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There are a number of tests you can perform to find the problem unhook all the phones in your house and then call to see if it still does it. If it doesnt it may be one of your phones. If it does check the wiring in the jacks and make sure the wires are not backwards in any of them. If they all appear to be fine there maybe a problem at the pole or box whichever the company has installed in your neighborhood. Once you have determined that none of the above is present its not your fault and the providing internet company should not charge you to come out and check the outside lines. It can be as simple as a little short in the wire especially if its underground.

You may also wanna locate the phone box on the outside of your home and see if it disconnects when connected to there.

The box Outside Should Look Like This
Internet connection dies when phone rings - 92add24.jpg


And You'll Need To Disconnect All Of The Lines From These Plugs And Then Plug Your Internet Directly Into One Of Them. This Will Disconnect All The Phone Lines In The House. Now Place A Call To Your Home Via Cell Phone Or Have A Friend Call And If It Doesn't Disconnect Your Internet The Problem Is In The House.
If It Still Does Its The Phone Company's Problem And You'll Need To Call Them To Fix The Problem.

f227921.jpg


If This Does Not %100 Solve Your Problem Let me Know And I Will Continue Further Trouble Shooting With You.
Sincerely,
Michael Scott

Posted on Feb 04, 2009

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