Question about Sling Media Slingbox AV Remote Control

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Problem with Slingbox on screen remote control

I'm traveling and all of a sudden my on-screen remote control stopped working. I can get into Slingbox and see what's on my tv but I can't use my on-screen control to change channels, etc. It's been working fine for months. Any advise of what to look at?

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  • Anonymous Apr 24, 2009

    I have the same problem. It worked for years but suddenly stop working now. Not sure what the problem is.

  • Anonymous May 18, 2009

    anybody find a solution?

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  • 86 Answers

This normally happens to me when the IR transmitter has moved for some reason... my kids are forever bumping into it and moving it to a place where it doesnt work.

Posted on Aug 15, 2009

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Posted on Jan 02, 2017

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Hi! I will be more than glad to assist you in this concern. please check this first at your sisters house..
If you are at home of your sister and are not seeing your Slingbox in the SlingPlayer Slingbox Directory, one of two things are going on:

1. The Slingbox is not properly connecting to your router.
2. You have security software on your computer preventing it from talking to the Slingbox.
3. The network connection to your Slingbox is broken.

If the issue is that the Slingbox is not properly connecting to your router, the network light on the front of the Slingbox will either be off or be blinking.

If the network light on the front of your Slingbox is on, then the issue is probably virus or firewall software.

Your Slingbox is all set up, the Network light is on and still you can't find it in your Slingbox Directory in SlingPlayer.

Most of the time if you are at home and in this situation, the problem can be narrowed down to one of the following:

* Your router or router configuration has changed since you plugged in your Slingbox.
* Security software on your computer is preventing your Slingbox from communicating with your computer.
* You've more than one router on your home network.
* You've accidentally connected your computer to your neighbor's wireless network.

If you are using a router on the home network, routers have a built in firewall and in this case. The Slingbox uses port 5001 when it communicates with your router, so this port needs to be open for your Slingbox to send video outside of your network.

please feel free to get in touch if u have any question..

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1 Answer

Can't use slingbox away from home . My son lives abroad and has been using it ok until we got a new router but can't now access it. Can you sort it out for us.


this will almost definitely be to do with the firewall on the router. You need to access the slingbox from inside the house and re-run the setup wizard which will attempt to configure the router for you

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I have read elsewhere that Slingboxes required the Dish Network receivers to be set to Primary Remote Address 1.

To try a fix:

Using the Dish Network Remote Control -
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If the Primary Remote Address of your Dish VIP722 Remote control 1 is not set to channel 1, here is how to change it:

1. While displaying the system info page, press and hold the SAT button on your dish network remote until all other modes are flashing, about 3 seconds.
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1 Answer

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I had a similar problem with my Slingbox Pro. After some time I realized that the problem was with my router, not my Slingbox. I tried a new router, but that router didn't work well with my Slingbox and Tivo. So I put the original router back, and I plugged it into a timer that automatically turns the power off and on once a day.

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