Question about GE JES1358 Microwave Oven

1 Answer

No Signs of Life

GE JES1358 - One Year Old
Seems as if no power to unit but have tested outlets and they are fine. Unit does not display anything on LED display or show any signs of life. Have pressed and held "Clear/Off" for several seconds and nothing.

Seems like new microwave time.

Any advice appreciated.
Thanks
Trey

Posted by on

  • Anonymous Feb 22, 2009

    No display or power. When I ohm it out, it seems the flame sensor is open. Can't find parts locally. Could something else have made it go bad. The wife was just using it as a timer to bake cookies in the other oven. The top of unit got very hot. Any other ideas?

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  • GE Master
  • 8,865 Answers

If it's less than one year old, it should be fully covered under warranty.

I'd suggest contacting the manufacturer to get it fixed free or you may have to return it to the dealer.


GE Customer Service is here.

Usually they will go by the date on the tag on the oven to determine warranty.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Feb 08, 2009

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Hello, welcome to Fixya!

The unit not powering on is an indication that it has a power fault.

First, remove the microwave's power cord from the wall, wait for about 30mins, then plug it back in. It may cool by then and might power on. If it doesn't power on, plug it into another outlet, to make sure there electricity entering into the unit.

If plugging into another power outlet doesn't power it on then the unit is most likely having a power problem.

When electric current comes from the power outlet into the microwave, it goes straight into the power supply board which then circulates the current into the unit. So if the microwave doesn't power on, the first thing is to make sure there is power entering into the machine.

So check the power cord, if it is a 3-pin plug, it must have a fuse in it. check the fuse if it is not blown. if fuse is intact, then power supply board should be checked.

If any machine or electronics device doesn't power on, it means its having a power problem. It might have worked fine in the past, but that's electronics for you. Power surge, irregular power supply, excess power supply, etc can affect the unit thereby not making it to power on.

This microwave must have a power supply board in it where power enters from the mains. A capacitor, fuse, diode, etc may have been defective on the power board and maybe that's why its not making the microwave turn on. There might also be some disconnection or something, inside the unit which is not making it to power on.

To actually find out what's wrong, you need to disassemble the unit with a screw driver and check what's wrong. You will be needing a meter and continuity tester in order to read the components on the power board, once you detect any bad component, you can make necessary replacement at any electronics accessories store within our vicinity.You might also find visible bad component without testing with a meter. This is the only way by which you can detect the problem.

Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.

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Hello,

the problem of this unit is power related.

First, remove the unit's power cord from the wall, wait for about 30mins, then plug it back in. It may cool by then and might power on. If it doesn't power on, plug it into another outlet, to make sure there electricity entering into the unit.

If plugging into another power outlet doesn't power it on then the unit is most likely having a power problem.

When electric current comes from the power outlet into the cooker, it goes straight into the power supply board which then circulates the current into the unit. So if the cooker doesn't power on, the first thing is to make sure there is power entering into the machine.

So check the power cord, if it is a 3-pin plug, it must have a fuse in it. check the fuse if it is not blown. if fuse is intact, then power supply board should be checked.

If any machine or electronics device doesn't power on, it means its having a power problem. it might have worked fine in the past, but that's electronics for you. Power surge, irregular power supply, excess power supply, etc can affect the unit thereby not making it to power on.

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Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.

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Dead appliance, power on wall outlet.

YOUR SAFETY IS PARAMOUNT!

Attempt this only if you are competent.

If your appliance has absolutely no functions at all, remove it from the mains supply, remove the case and see where the mains lead goes in to the appliance and follow the cable until you find the main fuse.
ONLY USE THE SAME TYPE AND RATING OF FUSE TO REPLACE IT.
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Hi,


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Sorry to read about your problem.
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Their is no fuse to replace

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck

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There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, & testing.

dee77f7.jpg

At
our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

A loud buzz, hum, or groan is usually a shorted high voltage rectifier diode, but a sound like gurgling into an empty coffee mug is one symptom of a failed magnetron, and yet the mag can be bad without that sound.

Here are some links you or someone you know can use (in order given) for high voltage section test help, but read the safety warnings first:


http://www.gallawa.com/microtech/diode.html
(if it is NOT shorted or burned looking, it's probably fine)


http://www.gallawa.com/microtech/mag_test.html
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You can find links to helpful exploded view diagrams and part ordering help here.

I'd recommend that your bookmark this link to your favorites.



Accessing some parts may require you to pull the oven from the wall and remove the cover.

If so, the installation instructions are very handy, and it's best to have

two people since the microwave can be heavy and awkward.



You can download GE owner's manuals and installation instructions here.


If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

If it's within the magnetron portion of the warranty G.E. will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Nov 27, 2009 | GE JES1358 Microwave Oven

1 Answer

No power to microwave, changed fuse but still nothing!


There is an internal fuse and internal TCOs (thermal cutouts / thermostats) any of which can interrupt the power to the unit.

Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

GE Customer Service is here.

They can help you find your
your nearest GE-authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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