Question about Danby 3.6 cu. ft. / 102 liter Chest Freezer Millenium DCF401W

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New 3.6 Danby freezer not freezing

Danby sent a repair man out to fix my brand new Danby freezer because it wasn't freezing and he told me nothing was wrong with the freezer. He said that I had to put food in the freezer for it to freeze, that was how the new units worked.
I have never heard of having to put food in a hot freezer to get it to freeze.
I have read online reviews of this product and most say it works well and freezes great (gets icy inside).
Can anyone out there tell me why a brand new Danby 3.6 cu. freezer doesn't freeze? This is the second one I have ordered and they both did the same thing.

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  • jill_tichnel Feb 04, 2009

    I did had problems with them also. Guess I'm not meant to own a freezer.

  • Anonymous Apr 19, 2009

    I have a same problem.
    I put some food in my new freezer but all of them were milted.


    I have no idea what happened.

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  • 2,920 Answers

Maybe you should go with a different brand???

Posted on Feb 04, 2009

  • Ronnie Houston Feb 04, 2009

    i would ask them to bringg you a different model out to replace that one because like you ive never heard of having to put food in first for it to work.

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