Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Connect fax from 6210 to phone via cable modem (VoIP)

I am not quite sure how to complete the connections in the following circumstance:

6210 all-in-one fax connection is to be connected to a system that contains: a computer connected to the web via wireless modem; a phone that is VoIP connected via cable modem. The phone is a vtech digital with an answering machine (altho we use voice mail and not the answer machine).

I realize that fax via VoIP is iffy, but what do I plug into what?

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In Order to use a Fax functionality of the router you need to connect the small RJ11 cable for telephones on the printer port. These printers do not suppoer VOIP Fax. To use VOIP as fax you can purchase a online VOIP subscription where you can scan and fax the documents.

Posted on Feb 04, 2009

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Printers & Copiers

2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

How do i connect the fax for my officejet 5510. i use comcast modem for my phone. thanks.


Greetings - Your Officejet was made to fax over an old fashioned analog phone line (POTS) but you're using VOIP phone service (over the internet) which in inherently incompatible. VOIP fax works with some internet providers but apparently not comcast. But it still may be doable.
I recommend you call Comcast tech support to see if they can help you. Maybe something has changed.
There is a good discussion about this issue where some people have it working here:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1299136337271+28353475&threadId=1163479
Good Luck, Mikeywaf

Mar 03, 2011 | Printers & Copiers

1 Answer

Will the HP 6210 work with VOIP and Win 7?


Hi,

HP Officejet 6210 All-in-One is not tested on VOIP connections when it was in manufactured. However these printers do work with VOIP connection.


If you are unable to get the printer working on VOIP connection, there are few ways to fix this.

1. Reduce the Fax speed of printer ( from Setup - Basic Fax Settings - Fax Speed ). Try to Fax
If this does not work, try the step below

2. VOIP is Digital technology and HP 6210 works on Analog Signals ( standard telephone line )
- You need a DSL Filter which converts the Digital Signals to Analog and vice versa. This filter is available at any departmental store or computer accessory shop

- Connect the DSL Filter to phone socket. Connect the printer telephone cable to Analog port of DSL Filter ( to Line 1 Extn port of printer )

Either of this should fix the solution. However there is another solution which may or may not be possible. It is to reduce the baud rate on your Cable connection ( though not recommended )

Regards,
Shawn

Jan 28, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Can dial out and receive incoming calls but will


Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

If not:

Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.

Nov 07, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Dell printer A940 fax trouble


Unless you have 'VOIP' telephone service with Comcast, your FAX will connect through your home's telephone line, not the internet (or modem). You would connect your phone line to the all-in-one printer, then follow Dell's instructions for use. Good luck!

Apr 18, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Cannot send or receive faxes


How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.
  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
  1. Press Setup .
  2. Select Advanced Fax Setup .
  3. Press OK .
  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 17, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

2410 xi all in one printer will not let the phone hang up in the fax mode


Hi,

Thanks for the additional info.

First of all, if you live in any of the following countries, you must make sure that you use the 2-wire phone cable that came with the printer instead of standard phone cable:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.

Secondly, I would strongly suggest that you download the latest copy of the users manual for your machine from the link below. Make sure that your connections are the same as those in the manual. There are also troubleshooting steps that are simply explained in the back of the manual:

http://h10032.www1.hp.com/ctg/Manual/bpu70241.pdf

The next thing to be sure of is that there is a dial tone at the phone that is built into your fax machine. If you are on a VOIP system (in other words, if your phone service comes into your home via your cable TV line or the cable company provides your phone service), then the cable modem/router must be configured to provide a dial tone to the outlet the fax machine is plugged into. To test if a dial tone is present, simply follow the normal fax procedures (they are also in the manual). When you tell the machine to fax, you should hear a dial tone just before your hear the tones of the fax number being dialed. If you don't, then your problem is with the cable company.

Sorry for the long-winded answer. Please let me know if this helps!
Bob

Oct 08, 2008 | HP Photosmart 2410 All-In-One InkJet...

1 Answer

Setting up fax with modem


try to used the two conductor cable that came with the printer itself.
- at the same time ask for a filter from your phone provider
- the printer should be direclty connected to the phone walljack
- if you have all this kind of set-up you will be able to recieved faxes now..

send comment/feedback fo furthere troubleshooting...

Aug 30, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Can I connect my HP 3055 to magicjack for faxing


Sure you shouldn't have any trouble doing that. I'd say a magicjack.com would be cheaper than voip since it's 20 a year.

Jul 25, 2008 | HP LaserJet 3055 All-In-One Printer

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