Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Connect fax from 6210 to phone via cable modem (VoIP)

I am not quite sure how to complete the connections in the following circumstance:

6210 all-in-one fax connection is to be connected to a system that contains: a computer connected to the web via wireless modem; a phone that is VoIP connected via cable modem. The phone is a vtech digital with an answering machine (altho we use voice mail and not the answer machine).

I realize that fax via VoIP is iffy, but what do I plug into what?

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In Order to use a Fax functionality of the router you need to connect the small RJ11 cable for telephones on the printer port. These printers do not suppoer VOIP Fax. To use VOIP as fax you can purchase a online VOIP subscription where you can scan and fax the documents.

Posted on Feb 04, 2009

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If your phone is provided by broadband then it is now a VoIP phone. In order to use your machine, you will need a fax gateway or a digital to analog converter. This will allow your fax machine with uses a analog line to connect to a digital VoIP line. You will need to connect your nbn provider.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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I'm not one hundred percent sure on this, but it does look like you need a separate phone line since VOIP revolves around using your internet as a gateway for making phone calls. And since majority of VOIP uses ethernet connections, or wireless, there is no phone line to use.

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Will the HP 6210 work with VOIP and Win 7?


Hi,

HP Officejet 6210 All-in-One is not tested on VOIP connections when it was in manufactured. However these printers do work with VOIP connection.


If you are unable to get the printer working on VOIP connection, there are few ways to fix this.

1. Reduce the Fax speed of printer ( from Setup - Basic Fax Settings - Fax Speed ). Try to Fax
If this does not work, try the step below

2. VOIP is Digital technology and HP 6210 works on Analog Signals ( standard telephone line )
- You need a DSL Filter which converts the Digital Signals to Analog and vice versa. This filter is available at any departmental store or computer accessory shop

- Connect the DSL Filter to phone socket. Connect the printer telephone cable to Analog port of DSL Filter ( to Line 1 Extn port of printer )

Either of this should fix the solution. However there is another solution which may or may not be possible. It is to reduce the baud rate on your Cable connection ( though not recommended )

Regards,
Shawn

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There is nothing wrong with your modem. Comcast charges extra for a second line. Depending on your model of fax machine, there should be both an input ond an output on the back of the fax machine. Plug the fax machine into line 1 on the modem. Then, plug your phone into the input on the back of the fax machine. If you fax does not have both in and out, then you can purchase a "Y" phone line adapter from your local electronics store.

ps. VoIP is a digital line... Facsimiles are analog signals... Sending analog signals over digital lines is not recomended. If you are wondering "why?" (and understand tech jargon) VoIP is sent via UDP, which is a connectionless protocol (does not retransmit dropped packets) Fax machines use TCP, which does resend dropped packets. This variance in Qualiy of Service sometimes cases strange activity such as both lines (sending and receiving) dropping connections, faxes taking a long time to transmit (due to constant resending loops), etc. It does work... kind of. I would just not assume that faxes made it to their destination until it gets confirmed.

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Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

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Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.

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