Question about HP Officejet J5780 All-In-One InkJet Printer

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I have hooked up the printer to my computer but keep getting the message that the computer is having trouble locating the hardware.

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  • kknapman Feb 04, 2009

    Please call me at 905-6894238; this is becoming a pain.

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  • HP Master
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Re:"I have hooked up the printer to my computer but keep getting the message that the computer is having trouble locating the hardware."

That means that printer software had not been installed correctly, or that the usb cable is bad.

If this is a network printer, you will need to re-configure the printer on the network following instructions on user manual.

You need to reinstall the software from printer disk first, this to ensure that the computer is using the right driver.
Unplug printer USB cable before starting driver setup.
If you do not have drivers, download from.


HP Support & Drivers

If it still does not work after installing the drivers check usb cable.

If it is a network printer instead, do again configuration.

If still no luck then the printer may be faulty.

Posted on Feb 04, 2009

  • Ginko
    Ginko Feb 05, 2009

    Regarding the phone call, Fixya does not provide phone support, try checking back your email, you will find in there our comments and links to the solutions.

    Let us know if you need further help.


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If you have an installation disk that came with this printer, you will need to install this before it will be operational.

Posted on Feb 04, 2009

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Hello. When you want to connect any peripheral device to USB, always check manufacturer's documentation. There should be written what's the first: connecting the device or installing the driver. Now do what you need to do. Un-install the driver/software. Disconnect the device restart the computer and check manufacturer's documentation for next step. Good luck

Posted on Feb 04, 2009

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Remove the usb drivers from the device manager.then restart your pc and then connect the printer to the pc.it will then detect the printer.

Posted on Feb 04, 2009

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Please make sure to install supplied software / driver of printer and double check connecting wire (serial or USB)
Restart PC and then check does PC recognize printer.

Posted on Feb 04, 2009

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  • Master
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Click start
right click my computer
properties
hardware
device manager
?ports
scan for hardware changes

Posted on Feb 04, 2009

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  • HP Master
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Disconnect it, uninstall all the software, download the latest from hp website. Run the setup again, plug in to another usb port when asked and it should isntall fine. What happens?

Posted on Feb 04, 2009

  • Ekse Feb 04, 2009

    I can't make that call. Not even if you paid me.
    I know printer issues can be very fustrating.

    Follow these steps to get it solved or alteast gain more insight to the problem



    1. unplug the printer from the computer usb, also unplug the power from the printer for now

    2. remove all the software that came with the hp from start -> control panel -> add or remove programs.

    3. Ones all the software is removed restart the computer

    4. download the latest driver from hp support http://h10025.www1.hp.com/ewfrf/wc/softw...

    5. Run and install the full feature software

    6. turn the printer on and plug it to the computer when asked

    7. complete the setup

    8. Print a test page
    Where do you get stuck or what goes wrong what doesnt work?



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