Question about Philips GOGEAR SA6045 MP3 Player

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Philips GoGear 8GB MP3 Files & Unprotected Files Not Supported

I have the similar problem to everyone else, BUT my songs are all in MP3 Format and it says "File Format Not Supported" when I go to play them in the Device, any ideas?. They sync/copy to the device from Windows Media Player without a flaw. I have been Googling and troubleshooting for days now. I also had problems with the videos stream ripper but got that to work after a little googling the first day and Updating the software available. But now the problem is that none of my MP3 files will play and I transferred them through Windows Media Player. Any help, would save me alot of grief, thank you in advance. Also, I even have songs that I recorded through a Sound Recorder, which are Definitley not protected and it even says Not Protected when you mouse over and even those do not play, all in MP3 format. I thought maybe it was DRM but that doesn't explain why even the songs I downloaded on my own with a Sound Recorder doesn't play and still says "File Format Not Supported". Should I reset tehf acotory settings? everything is also updated from the philips site.

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  • Vertigoklown Feb 10, 2009

    Thank you ThaMP3Doctor. I will try that out and let you know if it solved my problem. I have actually read some of your other helpful posts that have come up through my googling through all of this as well.


  • Vertigoklown Feb 10, 2009

    Hate to be redundant but thank you SO much Mp3 Doctor, as we speak my woes are being lifted, or in this case "Converted". Seems the problem was simply the format. You would think MP3 players could play "MP3" formatted music. Ridiculous that it cannot. Once I converted a few into WMA and tested it, it played and everything. Thank you again. It shouldn't be this difficult to get music onto an MP3 player. Definitely not child friendly. I am happy now. I hope this helps someone else.

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The mp3 files could be in the wrong bit rate or sampling rate. Use a free software, such as Media Monkey, to downgrade the mp3's to one of these formats:
•MP3 bit rates: 8-320 kbps and VBR
•MP3 sample rates: 8, 11.025, 16, 22.050, 24, 32, 44.1, 48 kHz

-Tha Mp3 Doctor

Posted on Feb 07, 2009

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1 Answer

What does file not supported mean on my gogear vibe and how do i change it


Your Philips GoGear Vibe supports these formats:
audio
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  • ADPC
  • Audibl
  • WMA
video
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audiobook format 4.

More support info:
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Whenever i try to play a song on my phillips gogear vibe mp3 player it sais "file format not supported' and they are mp3 files.What gives?


"File format not supported" means that the song that you've downloaded into your MP3 player is NOT an .MP3 file format. For each MP3 player have their own supported file formats. You need to check the manual of your MP3 player to see what are the supported sound file formats (i.e. .mp3, .wma, .mp4). Then check the file format of the songs that are saved in your player.

If the songs are supported but you're still getting the error message, try to delete all the songs and then download the songs again and save it into your player. If the same problem occur, then it may need a firmware upgrade or reformat.

Thank you and good luck!

Oct 31, 2010 | Philips GOGEAR SA6045 MP3 Player

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Tunes that it said was in player but wont play


The Philips GoGear's are not compatible with iTunes. You need to download mp3 files or files that are in UNprotected WMA format into the player using Windows Media Player, or else the player will not recognize them.

-Tha Mp3 Doctor

Mar 17, 2009 | Philips GoGear SA5285/37 Digital Media...

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Downloading music


If you want to convert the files, I would use a free program like Media Monkey to convert the files to mp3 format - this will only work with unprotected files.

If you have protected files, you will have to use an illegal program like Tunebite (not reccomended).

-Tha Mp3 Doctor

Mar 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

I have problem where mp3 player is saying linceing problem


The DRM license on the songs you are trying to load is not compatible with this particular model of Go Gear. You will have to stick to files in mp3 format or unprotected wMA's.

Mar 03, 2009 | Philips GoGear SA5285/37 Digital Media...

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Converting Files from CDs?


The bit rate and sampling rate that you set for the mp3 format was possibly wrong. Since the 4GB player obviously isn't an HDD6330, I can't tell you what those rates are, but they are on the spec sheet that came with the player in tiny writing (or in the back of the manual sometimes - 50/50 with Philips). Go back into the Rip options in Windows Media Player and set the bit rate to 128. Once ripped, select the Properties for one of the song and find out the sampling rate. If the sampling rate is wrong, you can use a free program called Media Monkey to convert them to the right rate.

Another possibility: the songs that you initially converted were in CDA format. When you went to resync the songs that had been changed to mp3 format, the Philips read them as "already on the player" and ignored the format changes. Delete all the songs off the Philips and resync the songs that are in mp3 format. Good luck!

-Tha Mp3 Doctor

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Need to register my Philips MP3 SA3020/SA3021


You can call Philips and register the product with them.
This GoGear is not compatible with iTunes.
You will need to use a converter like Media Monkey to convert those iTunes songs (AAC) format into mp3 format (but it will only convert the unprotected songs).

Then you can use Windows Media Player to transfer the songs to your GoGear.

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ERROR


The SA6045 will only play unprotected .MP3 & .WMA audio files. It will also play .WMV video files.

Sounds like the tracks you are trying to play are DRM protected. This usually causes the "File format not supported" error.

If you are downloading these files from the internet, then you'll have to look elsewhere for files.

If you are ripping your own CDs to .MP3 or .WMA with Windows Media Player, then you need to change a setting in Windows Media Player.

Open Windows Media Player. If visible, click on "Tools" then options. If the menus are not visible, right-click at the top of the Media Player Window, then select "Tools" and click options.

Click on the "Rip CD" or "Rip Music" tab (depending on version).

Remove the tick from the box next to "Copy Protect Music" (or similar)

This will stop DRM protection on any further tracks ripped.

You will need to rip any DRM tracks again.

May 01, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

M p 3 player


Instruction manual can be found by entering your model number at www.usasupport.philips.com

The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 26, 2007 | Philips GoGear SA261 MP3 Player

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