Philips GoGear 8GB MP3 Files & Unprotected Files Not Supported
I have the similar problem to everyone else, BUT my songs are all in MP3 Format and it
says "File Format Not Supported" when I go to play them in the Device, any ideas?. They sync/copy to the device from Windows Media Player without a flaw. I have been Googling and
troubleshooting for days now. I also had problems with the videos
stream ripper but got that to work after a little googling the first
day and Updating the software available. But now the problem is that none of my MP3 files
will play and I transferred them through Windows Media Player. Any help,
would save me alot of grief, thank you in advance. Also, I even have songs that I recorded through a Sound Recorder, which are Definitley not protected and it even says Not Protected when you mouse over and even those do not play, all in MP3 format. I thought maybe it was DRM but that doesn't explain why even the songs I downloaded on my own with a Sound Recorder doesn't play and still says "File Format Not Supported". Should I reset tehf acotory settings? everything is also updated from the philips site.
The mp3 files could be in the wrong bit rate or sampling rate. Use a free software, such as Media Monkey, to downgrade the mp3's to one of these formats:
•MP3 bit rates: 8-320 kbps and VBR
•MP3 sample rates: 8, 11.025, 16, 22.050, 24, 32, 44.1, 48 kHz
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"File format not supported" means that the song that you've downloaded into your MP3 player is NOT an .MP3 file format. For each MP3 player have their own supported file formats. You need to check the manual of your MP3 player to see what are the supported sound file formats (i.e. .mp3, .wma, .mp4). Then check the file format of the songs that are saved in your player.
If the songs are supported but you're still getting the error message, try to delete all the songs and then download the songs again and save it into your player. If the same problem occur, then it may need a firmware upgrade or reformat.
The Philips GoGear's are not compatible with iTunes. You need to download mp3 files or files that are in UNprotected WMA format into the player using Windows Media Player, or else the player will not recognize them.
The bit rate and sampling rate that you set for the mp3 format was possibly wrong. Since the 4GB player obviously isn't an HDD6330, I can't tell you what those rates are, but they are on the spec sheet that came with the player in tiny writing (or in the back of the manual sometimes - 50/50 with Philips). Go back into the Rip options in Windows Media Player and set the bit rate to 128. Once ripped, select the Properties for one of the song and find out the sampling rate. If the sampling rate is wrong, you can use a free program called Media Monkey to convert them to the right rate.
Another possibility: the songs that you initially converted were in CDA format. When you went to resync the songs that had been changed to mp3 format, the Philips read them as "already on the player" and ignored the format changes. Delete all the songs off the Philips and resync the songs that are in mp3 format. Good luck!
You can call Philips and register the product with them.
This GoGear is not compatible with iTunes.
You will need to use a converter like Media Monkey to convert those iTunes songs (AAC) format into mp3 format (but it will only convert the unprotected songs).
Then you can use Windows Media Player to transfer the songs to your GoGear.
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers: 1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again
2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab
3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.
4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.