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Re: 9855 ribbon take up reel not working
When you're sending data to the printer you're sending a command that is telling the printer you're NOT using a ribbon. When the printer receives the data it's shutting off the ribbon. Check your software. You should be set for THERMAL TRANSFER.(RIBBON) THERMAL DIRECT Means NO RIBBON
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If the printer display just shows Ready, but doesn't print, there could be a few things wrong.
1 - no data is going to the printer 2 - data is going to the printer, but it is not the printer's native language 3 - cable connectivity issues 4 - wrong cable is being used 5 - if wireless, data is not going to the correct IP
If using a 3rd party application, make sure that you've chosen the correct Monarch printer, as well as printing to the correct port. Sometime people print to LPT instead of Serial, as an example.
If using 3rd party drivers, make sure of the same thing.
To see if the printer actually works, press both of the arrows on the display, at the same time, after the printer is at the ready screen. As long as have the printer configured correctly (ribbon, supply type, etc.), the printer should print out a couple of labels.
Your software wouldn't care whether it's a 9835 or a 9855. It can't even tell the difference. Are your supply settings and communications settings the same for both printers? Any error messages on the display when you print?
the problem is your printhead is bad . do a print test by presing both arrow buttons at tah esame time for two seconds, look fo rthe line that reads bad dots. if the value i sgreater than 000 yu have a bad printhead
Try just storing your labels in a cool dry place before using them. Peeling labels are usually a sign the glue is poor or weak.
When tearing you labels off, feed them out before tearing them off, then hit the auto-align. See if that helps it.
Try pushing a normal playing card under the metal cutter that tears the labels and pull it up and through the front to bend the blade slightly outward. This will hopefully allow the labels to pass underneath.
If you have not found an answer to your issue, you may wish to call their tech support at monarch.com.
Labels are supposed to come off the liner, but if you have the supplies or ribbon loaded incorrectly, or if you have adhesive coming in contact with the ribbon before the media indexes to the next label, I can see where the ribbon can get attached to the labels.
You shouldn't have any slack in your ribbon when the printer prints, and if you do, you may need to make minor adjustments to take up that slack.
As for a heating adjustment, I'm not sure what you mean, but there is an adjustment to increase the printhead temperature, but that is only to increase the contrast on your labels, and should have zero effect on your reported issue.
Contact monarch.com's tech support line if you find that the data in this response isn't able to guide you to the culprit.
Go to chapter 4-1 to see the map of the menu system and change your printer to ribbon yes.
Make sure that your printer is loaded with supplies and the ribbon is set up correctly, as well as slack taken out.
You may see a couple of labels not print well, but after that, you shold have proper tension and good print. If you notice a lot of ribbon wrinkle, you probably need to reload your ribbon or adjust the tension bars.
This should resolve any issue you have with the ribbon.