Question about Kenmore 24 in. 17483 Built-in Dishwasher
Our 3 1/2 year old Kenmore dishwasher is apparently manufactured by Whirlpool, serial number FR3305103, Model 665.17483300, Type No. 577-0.
Last night, acrid-smelling smoke started coming from the front door, and now the dishwasher does not work.
This first link is for an official recall of dishwashers similar to this one, but with a plastic body (ours has a metal body and a stainless steel front):
This link is for Whirlpool's official recall:
Apparently, even though our dishwasher's serial and part numbers fall within the range given on both pages, it is not covered in the recall, perhaps because it has a metal body.
The defect with our dishwasher seems exactly like the one described in the recall. We are going to attempt to have Whirlpool repair or replace ours for free, since this is not a natural malfunction due to the age of the appliance or for any other reason.
We will report back after we see what Whirlpool says tomorrow (Monday)...
Just had a Whirlpool affiliated technician come over (this Kenmore is really just a Whirlpool with the Sears brand name). The service call was $118, non-refundable. Our dishwasher originally cost us $1,048.10, including all taxes, and delivery. I know, that's expensive, but we thought we were getting the best, something that would last for a while, maybe ca. 10 years. We bought this on 9/11/04, it lasted four years, four months. Little did we know...
The technician's tally for replacing the parts comes out to ca. $400. After calling Sears, they said that they could either offer Service Parts up to $100 OR Service labor up to $150, One or the other, but not both. Obviously, this is not cost efficient.
I am attaching a picture of the burned out inside of the electronics panel on the front door of the dishwasher. Notice the charred insides.
What have we learned from this?
1. As the technician recommended, ALWAYS purchase the largest warranty, and then when it's about to expire, purchase an extension. Once your warranty expires, you have absolutely no recourse whatsoever, even if your place burns down.
2. Sears service is abysmal.
3. Whirlpool products are cheaply-made, and according to the Whirlpool affiliated technician, they are getting worse. (She admitted that she's so dismayed by the quality of modern dishwashers that she doesn't even own one, she washes by hand.)
4. It's a crapshoot purchasing what you think will be a top-of-the-line, excellent appliance. As they say, they just don't make them like they used to.
Finally, if there are others out there who purchased the same dishwasher and had the same problem, PLEASE post here. If enough people have this problem, there will inevitable be a recall of this batch of serial numbers in this model.
Had the exact same problem (Control panel burning up, sparking, and smoking during wash cycle) last night with our Kenmore Elite DW model 665.16293400 purchased Nov. 2004. I have reported it to the CPSC and www.kitchenaidfire.com and will be contacting Sears first thing tomorrow. It is outrageous that this problem is apparently so widespread with nothing being done about it! I have no doubt my kitchen would have been in flames if I had not been sitting right here to shut off power to the D/W.
Posted on Jan 16, 2011
March 2014 - Kenmore Elite 665.1278 burning
Kenmore Elite dishwasher still having circuit board burning problems.
Purchased in Aug 2013. Burning smell in March 2014. Called service. Technician tested and could smell burning in control panel area. He will return to replace the circuit board. No recalls. Replacement circuit board is same model - same problem!!! We have a 3 year service coverage. Have never needed service coverage for 40 years of appliance ownership in 8 homes! It is essential now.
Posted on Mar 22, 2014
KitchenAId model kudp01flss5 Just started a wash cycle and went back to watching tv. Smelled smoke and ran into the kitchen to see smoke bellowing from the door of the dishwasher. I opened the door to shut her down but it continued to run so we flipped the circuit breaker. (on its own breaker) called customer service and they are sending out a tech to inspect it ... bought in 11/01/04 thank god i was home and awake. the scary part is that my wife usually loads it and goes to bed after working all night... Other problems I have had with this model include the springs that hold the door continually break and the water pump
Posted on Mar 01, 2012
Well, our model just melted out (665.xxx) and we bought in 04/05 the smoke was so bad that I spent the night in ER sucking on O2 from the fumes. I think I may go bosch and skip the whole maytag/kenmore/sears/whilrpool rebranding mess. There is only one bosch.
Posted on Aug 23, 2010
I have a Kenmore Elite Dishwasher model 665.17489300. It is about 5 years old and the control circuit board has caught on fire. The relays on the board melted and caught on fire. Luckily my kids were home to turn the unit off and turn the breaker off.
This is obviously a dangerous situation and I have learned that the incident should be reported to the US Consumer Products Safety Commission at 800-638-2772. If enough people report the problem then a recall can be issued.
Posted on Apr 23, 2010
I had the exact same problem yesterday. We bought our Kennmore Elite model 665.16269400 in November 04, and yesterday it began smoking. It had a terribly strong electrical smell. We unscrewed the cover and found a burned electrical board. Sears wants $205 to fix it, including parts and a one-year warranty. The parts department says that the board, alone, is $99. I don't trust the repair. After reading all of these posts, I think I'll contact Whirlpool ...
Posted on Mar 08, 2010
Don't recall when we purchased this dishwasher, but probably '04, '03. Had the exact same problem today (March 6, 2010).
While running, smoke started pouring out of the front panel. Smelled liked an electrical fire, so I ran downstairs and flipped the circuit breaker. Then took off the front panel. Sure enough -- The circuit board caught fire. Thank heavens I was home while the machine was running.
Model number: 665.1646-xxxx
Posted on Mar 06, 2010
Wish I'd seen this site before I bought another Kenmore elite. our old model 16469300,purchased Sept 15,2004 started malfunctioning 2 months ago. Sears repair diagnoised the problem as a bad circuit board and wanted $144 for the board and $175 to install it. I cleaned the contacts for a month before that didn't anymore. Thought I might replace the board with one from repair clinic and give it to a friend but guess I'll dump it instead.
Posted on Dec 02, 2009
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