Clearing Media misfeeds
To avoid damage, always remove misfed
media gently, without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the media path and cause further misfeeds
. Do not reload media that has misfed
The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the print face when removing the misfed
media. Make sure not to spill any toner inside the printer.
1. Pull the lever, and then open the top cover. If there is paper in the output tray, remove it, and then fold up the output tray before opening the top cover. Do not touch the transfer belt.
2. Slowly pull out the drum cartridge. removed drum cartridge on top of the printer keep it close and insure it is safe and stable where it sits. Be sure to keep the drum cartridge horizontal and place it where it will not become dirty.
Do not leave the drum cartridge removed for more than 15 minutes, and do not place the removed drum cartridge in a location where it would be exposed to direct light (such as sunlight).
3. Remove any misfed
4. Reinstall the drum cartridge
5. Carefully close the top cover
I hope this helps you and thanks for your question.
I the problem persists let Fixya
know and we can detail a few items to check in order to determine the cause of the frequent misfeeds