Question about Panasonic HDC-SX5 DVD Camcorder

24 Answers

I am using a Panasonic HDC-SX5 camcorder and the HD Writer software that was provided with it. I am having trouble in the final stage of creating a DVD Video disc. After I have confirmed selection of my scenes and chosen my title etc and inserted my blank DVD disc every time I press "start copy" my disc drive ejects my disc and this error message comes up: 'Unable to record or add data on the currently selected media. Insert formatted or initialised media. Then click the [OK] button. (Error 12301-W-0) Details (0): 0x87030027' When I try to format/initialise the disc on the start menu using the HD Writer Format tool I get the following message: 'A medium that is not supported may have been inserted. Press the 'Refresh' button after inserting a DVD-RAM for formatting or DVD-RW for initialisation.' I am using new Sony Accucore DVD-RW and have tried several discs. Thanks for your assistance.

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  • 9 more comments 
  • micbuckl Feb 04, 2009

    How do I check if I have the latest firmware and drivers and how do I check if I can burn DVD-RWs? I'm using an HP Pavilion desktop computer with a LightScribe DVD Supermulti drive/CD-Writer which is only about 1 year old. I have been able to burn other files (word docs etc) to the same DVD-RWs.

  • micbuckl Feb 04, 2009

    Disc drive seems to be working OK. I have no problem loading software (including HD Writer itself) and have also been able to save photos, documents, etc to discs. Using HD Writer is the first time I have experienced any kind of problem with the drive.

  • micbuckl Feb 05, 2009

    I've tried using other disc formats including DVD-R and DVD+R and the same thing happens.

  • micbuckl Feb 05, 2009

    I've checked in Device Manager to ensure thatg I have the latest Driver software and after a check I got the following message;

    'The best driver software for your device is already installed'

  • micbuckl Feb 05, 2009

    I'm using Windows Vista Home Basic.

  • micbuckl Feb 07, 2009

    As suggested by dotball I've tried to determine of there is a problem with LightScribe. I found a LightScribe Diagnostic Utility from the LightScribe website. When I run this I get the following;



    LightScribe Diagnostic Utility



    A system registry setting needs to be corrected for LightScribe to function properly. New value

    AllocateCDRoms : 0 (default value)

    You will need to restart afterwards



    LightScribe Diagnostic Utility



    The LightScribe service is not running
    This prevents LightScribe from operating
    Do you want to attempt to start the service?



    [Start Service] [Abort]



    When selecting [Start Service]



    LSS Version 1.18.1.1

    Status AllocateCDRoms setting NOT corrected

    LightScribe may not work

    The LightScribe service did not start

    Drive ATAPI DVD A DHI6A 1l KH15 135 (E:)

    No media detected



    I'm looking to see if I can find the software (Nero or other) that came with the DVD/CD Writer, but if this is the potentially the cause of my problem how do I correct it? Thanks.



  • micbuckl Feb 07, 2009

    Dotball - I'd prefer not to make any registry changes if they can be avoided, unless it's a very straightforward process. Look forward to your further advice. Thanks.

  • micbuckl Feb 11, 2009

    Junoon007 - I followed the link and loaded the decrypter. When it runs I get the following message :



    UDF File System Parsing Failed

    Device [0:1:0] ATAPI DVD A DH16A1L KH1A (E:) (ATAPI)

    Reason : Function 'UDFFindPartition' returned 0





    Appreciate your further advice. Thanks.

  • micbuckl Feb 11, 2009

    praky16 - thanks - I've already tried downloading the HD Writer software from the Panasonic site. I reloaded it even though it looks like I was already running this version of HD Writer. Anyway, unfortunately the problem still exists......

  • micbuckl Feb 17, 2009

    Thanks BuschChris1 - suspecting it might be a problem with my internal DVD burner I bought a new Freecom external DVD burner last weekend and I am now experiencing exactly the same problem when I try to save using the new DVD burner (disc ejects automatically when I start the burn).



    So I believe there can only be two remaining causes (a) the HD Writer software that I'm using or (b) something to do with the DVD discs



    Incidentally when I click to initialise the DVD-RW disc in HD Writer it does identify the disc as follows;



    Media Information

    DVD-RW(Unformatted) - Protect OFF



    When I start the initialisation process I get the following message



    Disc format failed

    Error [0x9703005A]



    Appreciate any further advice. Thanks.

  • micbuckl Mar 01, 2009

    Thanks for everyone's advice but unfortunately none of it was correct. It turms out that there was a conflict between HD Writer and other DVD burning software that was installed on my computer - once I removed the other software I was able to save the DVDs using HDWriter.

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24 Answers

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Hey there! thanks for using Fixya.com!

got this site that might be helpful for you!
New version supports XP sp3:
http://panasonic.jp/support/global/cs/soft/download/v20l018e_sd5.html

One thing more, try to use another laptop or pc and install again the program and try it there, maybe you have missed something in that area of copying or burning though we are using an updated or new discs. If you want, you can try to reinstall again the program from your laptop or pc, it will do better. If you have tried several discs, check your DVD writer as well.
Good luck! hope it will help you! don't forget to mark!! thanks!

Posted on Feb 17, 2009

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Thank you for using Fix ya.

in your situation you are trying to save your file into a not supported disc that is the reason why your cam reader are not accepting or rejecting every time you want to save your file.

please check on this site.
here you can see the full manual and the disc that you are looking for compatibility of your unit.

http://www.retrevo.com/support/Panasonic-HDC-SX5-Camcorders-manual/id/3107dj888/t/2/

thank you.

please don't forget to rate my answer..

Posted on Feb 17, 2009

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Here is the solution of your problem download the guide of your camcorder here and let your problem go away from you
thankyou for using fixya
pls rate my solution
have a nice day

Posted on Feb 17, 2009

  • vishal garg
    vishal garg Feb 19, 2009

    ey buddy,
    you are wasting your time here. You will find nothing here if it was that you can find
    answer here till now should have got the answer
    stop wasting time
    stop wasting time buddy
    regards

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Hope you are using the correct mode to format the disc.It needs to be done in STD mode for  DVD-RW. For details pl download the MANUAL and you should be good to go.

Posted on Feb 11, 2009

  • Saroj Sharma
    Saroj Sharma Feb 11, 2009

    If you are trying to format the DVD-RW  on the PC  and not sure if the system drive has the updated driver plz download UNIBLUE DRIVER SCANNER
    it will scan and let you know of any outdated driver and will also let you download the latest one also if you are not sure if the burning s/w on your PC is working fine plz download POWERISO this is one of the best s/w for burning also takes less space as compared to nero etc.

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I have had htis issue with a Vista system HP where the lightscribe drive did the same thing.

You can try locateinng updated drivers/firmware from the HP website for that model and see if that helps.
Just go to the HP website and enter the model number in the search followed by the word drivers and you should get some results. downlaod and install anything new or just re-install whatvere they have.

I though it may be, i dont htink this is the issue as I had a simialr problem and it turned out the Drive was bad. It owuld read but would error out on burning. i installe on a different computer all together and it still didnt work.

Hp makes alot of systems that are what is called " refurbished"

I have owrked on alot of HP pavilions that met htis category.

ALot of un-suspecting users will by them from Walmart thinkng htey are new computers when they actually have 5 year old parts in them adn the only drivers for it come on the install CD with the O/S when it was purchased.

The pavilions that came with windows ME had this issue and i had alot of customers that wanted to go from ME to XP and it was practically imposible to find any updated drivers because all the parts in this 2000 baught computer, where from 1995.

You burner may have the same issue,it may just be old and ther are no supported drivers for todays current media formats and what not.

Now be sure that in the program that you dont have the DVD type set to like say, a DVD-RWDL or something like that.
Im sure you checked but i have to ask.

At this point in the technology stage, DVD burners are relatively cheap and you cna order one from tiger direct or just go to a local merchant and get one for cheap. consider this against the time, frustration and money you might spend trying to fix it and decide what to do.

Posted on Feb 11, 2009

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Hi check out this link and see.... u may get some idea...
http://panasonic.jp/support/global/cs/soft/download/v20l018e_sd5.html..

thank u!!

Posted on Feb 11, 2009

  • Prakash Ram
    Prakash Ram Feb 11, 2009

     tried altering dvd recording speed, reduced it to 4 x and it will work fine...


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If you choose the first option,You will need to use an alterintive burner program.

Option #1
If you dislike the native Windows Vista disk burning utility or if you have a problem with automatic disk format popup when insert a disk in a drive,this is a method to disabile this functionality.
Open Regedit
goto : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
Create new DWord with the name : NoCDBurning with value 1.
Restart system.


Explanation and Option #2
When you insert a writable DVD media into Windows Vista, the autoplay dialog should appear and prompt you for the volume label immediately. (this is on a clean install w/o any other writing apps -- nero not required!) You should be able to just drag and drop the files after the initial formatting that this prompt results in. This allows you to write to CD-R, CD-RW, DVD-R, DVD-R DL, DVD+R, DVD+RW, and DVD-RAM . You can also choose the "advanced" option during the volume label prompt to choose to use IMAPIv2 in the shell; this results in discs that are more interoperable with consumer electronic devices. Windows Media Player and DVD Maker also use IMAPIv2 to create discs, if you want to make video or audio discs.

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

  1. Click Start I am using a Panasonic - e1c1f42.jpg
  2. , type regedit in the Start Search box, and then click regedit in the Programs list.
    7f8c94f.jpg If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  3. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  4. In the right pane, right-click UpperFilters, and then click Delete.
  5. Click Yes to confirm the removal of the UpperFilters registry entry.
  6. In the right pane, right-click LowerFilters, and then click Delete.
  7. Click Yes to confirm the removal of the LowerFilters registry entry.
  8. Exit Registry Editor, and then restart the computer.

The following is Just an extra tool if you need it.(this will show the driver and filter for the cd/dvd device)

For more information about the filter drivers that may be loaded in Windows Vista, run the DevCon program. To do this, follow these steps:
  1. Obtain and extract the DevCon program.The DevCon command-line utility functions as an alternative to Device Manager.
  2. Click Start d35b6fc.jpg, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administratorIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
  3. At the command prompt, change the directory to the directory to which you extracted the DevCon files.
  4. Type devcon stack gencdrom, and then press ENTER.
Then, information that rI am using a Panasonic - 3ff7773.jpge following appears
3ff7773.jpg

Posted on Feb 11, 2009

  • Randy Hough
    Randy Hough Feb 11, 2009

    Also,you will need to deny formatting every time,UNLESS you are trying to use a rewritable disk that already has something on it.(Formatting it will erase what ever is on it though)



    (YOU NEVER NEED TO FORMAT A BLANK CD/DVD DISK)

  • Randy Hough
    Randy Hough Feb 11, 2009

    THIS IS A VISTA ISSUE,NOT A DRIVE ISSUE



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Dear friend, I don't know exactly what's happen and what's wrong, maybe this error comes from some reasons, I just suggest you test your job by other DVD-RAM, test by other PC, and test by other DVD. by this way you can find the source of problem and you should fix it.
Good luck

Posted on Feb 11, 2009

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Sir,
This is the problem of media file is not supported your HD writer software. So before u must decrypter to burn the disc. I found one software of below links...try it. Let me know problem is solved it or not..

Link 1
Link 2
Thanks Good Luck

Posted on Feb 10, 2009

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In general when an error message refers to the medium, it is referring to the disk. ensure you are using the proper type of DVD (DVD+RW or DVD-RW).

let me know

clarkco

Posted on Feb 10, 2009

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  • 183 Answers

You need to update your driver or uninstall and reinstall it.

For that,

explorer your my computer and right click on your drive
Select the properties
Select hardware tab
select your drive
and click on properties
now seletc Driver Tab
and click on update for updating and uninstall for uninstalling driver.
once you are done reboot your system.
but first trying updating your driver if it wont work then uninsall in then reinstall latest driver which you can find manufacturer website.

Thank you

Posted on Feb 08, 2009

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Hi..this problem might have occured due
to the lense problem in your drive.So u have
to clean the the lense using the lense cleaner
cd.This cd is available outside.If u still come
across this problem go for a change in the drive.
But this cleaning will definitely solve the issue.
check it out..
thank u..

Posted on Feb 07, 2009

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  • 64 Answers

Mickbuckl, there's lots of good ideas here, but as this is the first I've seen of your quest, the first thing that hit me was your new Lightscribe writer being used with the cameras software. Whereas in most circumstances this could work, Lightscribe drives are a very good universal DVD/CD writer and usually come with their own software. I'd be most surprised if you did not get something like Nero 7 with that drive.
If you have not yet doneso, install the software (like Nero) and try and burn your disk from there.
I would try and use a DVD-R disk as these are more universally recognised. DVD-RW is more for if you want to erase the disk and rewrite it later.
Also, reduce your recording time way way down, to about 2 or 4x, even down to 1x if you are not in a rush - as far as important data goes, such as home movies, this will make the disk more archival and the data last much longer.
To test the drive, whilst doing no other work with the drive, put a disk (to record on) into the drive and (no knowing HP writing software) there should be a "Disk Info" button/menu/section to tell you about the disk you put in. If this info shows no disk or different to the disk you have inserted you would be best to replace the drive (at about $70 comparible now). Also while looking at the disk info, check that the entire media is blank.
Good Luck and please keep us posted on the results.

**.The best way to acknowledge contribution is to rate it's relevance.**

Posted on Feb 05, 2009

  • Dot Ball
    Dot Ball Feb 07, 2009

    Mickbuckl, just a quick comment to let you know that last post was a good clue and I will get back to you soon about it.

    Looks like a registry setting is needed to be changed - actually, that's exactly what the error message said.

    It's most unusual though as all that would have been set with the install of the drive; even by Windows by default. (maybe the question should be why it changed).

    I'm considering whether to go through registry changes with you or tackle re-install of all (related) software first - thing is a mistake in the registry can just totally stuff your computer (Windows) requiring a total wipe and reinstall of the lot.

    I'll get back to you - Anyone else have an opinion on which way to go here.

    Micbuckl, how do you feel about going into the registry to make changes?

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Sir, try burning your file with another computer and see if got the same problem. Use NERO burning software because its easy to use and burn. Make sure that the disc has no scratch on it. ill give you a procedure myself when im burning a video from a camcorder.

  • upload the videos from the camcorder to the pc using ULEAD movie producer
  • Edit the videos that you have been upload if you want to add or create some effects.
  • Save it with any video types(avi,vcd,dvd,etc..) on your computer to be ready for burning
  • Use NERO burning you videos or files
hope that helps!

thank you for using fixya
CHARCOIS

Posted on Feb 04, 2009

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  • If the disc is not finalized, please finalize it with the camcorder.
  • If the disc is inserted in the camcorder connected to the computer via USB, please eject the disc from the camcorder and insert it again.
  • Please check if the contents in the DVD disc can be viewed with Explorer. If not, please reinstall UDF Reader as follows.
    * If you use Windows® Vista, you do not need to install UDF Reader.

    1. Insert the supplied CD-ROM in the computer's drive.
    2. When the installation screen appears, click [Exit] to close the screen.
    3. Right-click the [SONYPICTUTIL] icon in [My Computer], and select [Open] from the displayed menu.
    4. Open the [DIApp] folder, then the [UDFReader] folder, and double-click the [Setup.exe] icon.
    5. Installation of Sonic UDF Reader starts. Follow the on-screen message to complete the installation.

      * If the older version of UDF Reader is installed in your computer, the message to prompt you to uninstall the older version may appear.
      In this case, please uninstall it according to the message.

Posted on Feb 04, 2009

  • Starnley Johnwells
    Starnley Johnwells Feb 04, 2009


    • If you use a laptop computer, please turn off its power saving function.

    • If a driver for a third-party USB streaming camera is installed, the problem may be resolved by uninstalling the driver.

    • Please uninstall the packet-writing software(*)installed in your computer.







      (*)

      Software that lets you write the data on a disc by file through Explorer.



    • If the destination disc is other than DVD-RW, please change it to DVD-RW and try again.


  • Starnley Johnwells
    Starnley Johnwells Feb 09, 2009

    remove the driver ,that is the writer software in the system then reinstall a fresh one or if possible download from the manufacturers site

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Although this model is supposed to work with both DVD - R and DVD +R, it usually has problems with DVD -R, that have a less efficient error correction method.

Use DVD+R or DVD+RW, you should not have same problem anymore.

Posted on Feb 04, 2009

  • 1 more comment 
  • Ginko
    Ginko Feb 05, 2009

    Drivers and software can influence the way the camcorder communicates with computer when you connect it using a data cable.

    Surely drivers and software cannot have any influence in using the camcorder to record a disk.

    If you get the message : " Unable to record or add data on the currently selected media. Insert formatted or initialised media "

    That means that the camcorder is unable to read the DVD inside.

    If it is not a problem with the determined DVD brand used, then you need to clean the lens on your camcorder, when a laser device does not recognise a blank disk inside, that is always a lens problem.

    Try first using a lens cleaner DVD, if that does not work clean the lens using isopropyl alcohol and cotton tips on lens pickup.


  • Ginko
    Ginko Feb 10, 2009

    You need to download the latest lightscribe engine from : www.LigthScribe.com.

    Also download
    SureThing CD Labeler 4 SE from same website.

  • Ginko
    Ginko Feb 17, 2009

    You have not done what I said , hope your problem is fixed.

    You need to download the latest lightscribe engine from : www.LigthScribe.com.

    Also download
    SureThing CD Labeler 4 SE from same website


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Please format the CDRW using the HDWriter software.

Posted on Feb 04, 2009

  • blueextc3221
    blueextc3221 Feb 04, 2009

    What O/s are you using?

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For the latest driver software, go to Device Manager, then left click the LightScribe DVD. There should be a button to allow you to "update driver".

For the firmware, that's a little more difficult, and I will need more information about the drive, like model number. A search on the HP website will tell if there is a firmware update.

But from what I have found so far, the disks you are using are OK to use, and the writer will write to DVD/RW's.

Posted on Feb 04, 2009

  • Mark Egan Feb 04, 2009

    Driver and firmware issues can exhibit in this way. The device works good for some things, and not for others.

    When the manufacturer finds a problem, he updates the drivers, or the firmware, to solve the problems.


  • Mark Egan Feb 05, 2009

    OK. That's got the driver taken care of. Now, the firmware deeds to be updates.

    When you go to the Panasonic website, find your drive listed. There will be instructions for downloading the firmware update and how to perform installing the update.
    Follow the directions step by step. The warnings about not turning the computer off or anything are important to follow. Sometimes the instruction tends to be a little more "chicken little" in my opinion, but their objective is to make sure you don't do somehing tupid that would render the drive useless.

    Reply back if you have any questions.


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Actually, try using a DVD+R (or -R) disc, not RW

Posted on Feb 04, 2009

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Your dvd righter lense has some problem u have tp repar it or replaced t.

Posted on Feb 04, 2009

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If your are using a DVDRAM be sure that the write protect is out.

Posted on Feb 04, 2009

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There is some problem with the leans of your DVD Drive, first of all try a cleaner disk to clean your disk drive leans.
and let me know for further assistance.

Posted on Feb 04, 2009

  • rockfixya
    rockfixya Feb 04, 2009

    yes, the same.....
    some time the drive able to read disks only not to write.
    this is all because of leans problem
    or
    might be some disk alignment problem. 

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Hi,
it tends your drive is not getting detected .........it is some electronic chip not working to detect the disc.......it is something wrong with control logic.......take to repair shop to service it .......

Posted on Feb 04, 2009

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Have you checked to see if you have the latest firmware and drivers for your CD/DVD burner? Also, have you checked to see if it can actually burn DVD-RWs? Some of them can burn DVD-Rs while not being able to burn DVD-RWs.

Posted on Feb 04, 2009

  • Peter Steiert
    Peter Steiert Mar 02, 2009

    Well, I'm glad it's working for you now. Sorry that none of us came up with the proper solution.

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Have installed HD Writer AE 1.0 for HDC on laptop running Vista. Works OK. Have tried to install on PC running Win 7 but won't load. Is there a way to upgrade software to run on a Windows 7...


If you have the CD with HD Writer AE, justfollow the steps below:
1. Go to the Administrator account and download the update software from: http://cnc.asp.hi-ho.ne.jp/cnc/global_cs/software/win7/Setup.exe

2. Insert the CD-ROM with the HD Writer AE1.0.

3. Double click the Setup.exe you just downloaded, and follow the procedure.

A free alternative to backup videos from camcorder to hard drive without HDWriter AE on Windows 7: Aunsoft Final Mate.

Jan 03, 2011 | Panasonic HDC-SD20 High Definition...

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HDC - SD5 Software Won't Install On Win XP SP 3


I will try to look for the software for that..

micro

Jun 07, 2008 | Panasonic HDC-SX5 DVD Camcorder

2 Answers

Sound loss through conversion to MPEG


HI,

It can be the software problem.I'll give you another software conversion tool to mpeg.

Goodluck..

May 02, 2008 | Panasonic HDC-SX5 DVD Camcorder

1 Answer

I can not download form HDC-SD20 use by HD writer


I have same problem. I have Panasonic HDC-TM20 video camera. It came with HDWriter ae 1.0 software. I have ACER alptop, running XP. Everything was running fine for months, but now I cannot transfer from the video camera to the hard disk on my computer. It attempts to do it, but then it just does nothing for ages. CPU usage shoots up high. When I kill the application, it does die, but process continues so I need to re-boot mt laptop before I can load it again. Is these any one out there who has resolved this issue?

Nov 12, 2009 | Panasonic HDC-SD20 High Definition...

2 Answers

HD Writer AE 1.0 won't import my videos to laptop


Hi There, few things to follow:
1. Install an update from Panasonic website at www.panasonic.net (This is a pack of 4 files you need to download 1 by 1) 2. Plug your camcorder to the back usb and not in the front port. 3. Disable your Resident Shield on your anti-virus.
Done!

Oct 20, 2009 | Panasonic HDC-SD20 High Definition...

2 Answers

Hd writer on mac


please check if you are using DVD-R to the hd writer...

if you are using it .then its not possible

You can only use DVD-RW and must format the disc to VR format, not Video format.

Mar 22, 2008 | Panasonic HDC-SX5 DVD Camcorder

2 Answers

Error reading uploaded video using HD Writer


try this converter: http://avs4you.com/AVS-Video-Converter.aspx?type=GoogleAdWordsSearch&gclid=CPzqs8yy6JcCFQEpGgodvyWzDA

Jul 22, 2009 | Panasonic HDC-SD5 Flash Media Camcorder

1 Answer

Problem with HD writer 2.0E


The reason for this error is that there is a conflict between HD Writer and other software on your computer. I was trying to find a solution for weeks before Panasonic advised me to remove other DVD burning software on my computer. I therefore removed Pinnacle and DVD decrypter (which I believe was causing the problem), reinstalled HD Writer and then everything worked fine. Note however that the DVD-RW discs I had tried to use before were corrupted and couldn't be reformatted and therefore once you have removed the other software and reinstalled HD Writer, start again with new DVD-RW discs. Good Luck.

Jul 23, 2008 | Panasonic HDC-SX5 DVD Camcorder

2 Answers

Hd writer 2.0E fro sx/sd


I had this same issue...I bet you're using DVD-R, am I correct?

Apparently you can't copy video from DVD-R to the HD Writer. Period. Just can't do it. (Would be nice if they mentioned this in the manual.)

You can only use DVD-RW and must format the disc to VR format, not Video format.

I'm using a program called Handbrake (free) which I think can convert your .vob files (from the Video_TS folder on your DVD) to quicktime files, or similar, so that you can actually do something with the video...

Best of luck, I'm really no expert, and I probably won't return to this page, so a reply to me is likely not going to be read by me...

Feb 07, 2008 | Panasonic HDC-SX5 DVD Camcorder

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