I have a 2006 Buzz and I am having difficulty opening it. I can no longer tap it open with my foot, I have to use both hands and pick it up and jolt it open. It makes a loud click when it opens. Does anyone know how to fix it so I can use the easy open mechanism again?
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If the Quinny Buzz is under 2 years old and you're in the UK please return to your retailer with proof of purchase and they will make arrangements for the chassis to be sent to our engineers under warranty terms and conditions for inspection / repair work required.
If it is over 2 years old, or you no longer have proof of purchase, and you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 08:30-18:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in for chargeable inspection / repair work required. Standard cost is 39.99GBP for inspection and single repair and this does include courier collection and delivery.
If you are not in the UK please advise which country you're in and we can put you in touch with the care team for your country.
There is a page attached for adjusting Quinny Buzz brakes. Try this and see whether it resolves the issue.
If it doesn't resolve the issue, the next step is inspection of the unit. If it's under 2 years old and you're in the UK, please contact your retailer with proof of purchase for them to arrange inspection under warranty terms and conditions. If it's over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent to the customer care team for your country.
The Quinny Buzz can only be folded/unfolded with the seat in the most upright position facing forward. If this is the case and it won't unfold, remove the seat first by pushing down the two grey release buttons either side of the frame. It may be the case that the gas strut (automatic close/opening mechanism) is seized and will need replacing. This can only be done by Dorel UK 01842 763 281 as it is a pressurised unit. Hope this helps
This sounds like you need a replacement gas cylinder. This is not something that you can do yourself and would need to be undertaken by a qualified person. You need to contact either your retailier or www.dorel.co.uk
If it's the new model then you need to follow this in reverse order for Cleaning the Quinny Buzz seats (comfort cushion and XL seat) 1. Open safety harness
2. Unfasten the shoulder belt snap and hook and remove the belt pad. 3. Loosen all snaps on the bottom of the seat
4. Loosen the Velcro straps on the bottom of the seat. Remove the belt buckle through the opening of the seat 5. Slide the cord of the seats out of the edges of the Quinny Buzz seat. Start with the foot section and work towards the head section
6. Pull the lap belt of the Quinny Buzz seat through the holes of the seats and remove the loops from the shoulder belts from the openings of the seat
the bolts on the side where the lower section meets the arm need to be checked and tightened as these lossen i have had this happen my self very scary x i found that every time i opened my pram it would not be fully locked together so i put my foot on the bottom bar and pulled the bar up untill it clicked into place and no longer had issues with it trying to fold itself while in use hope this helps x
If this problem persists, I would suggest that you contact www.quinny.com or return the pram back to where this was purchased as you may need to have the cylinder replaced (this controls the automatic opening and closing operation)
Hi new frame should be ok, the only frame that is different is the older 2005 frame, if you remove your seat unit and check the posts on your seat unit (the bits that slot onto the buzz chassis) if they are both the same and have rounded ends then this is the older model and wont fit the newer frames, but if one of the posts is rounded and the other is shaped like a turret then all the frames 2006 onwards will be ok. :)
Tyres-press the light grey button on the chassis next to the wheel slot as you push on the wheel (this is also the button you press to release each wheel). Opening it is easy - With Buzzwheels on the ground, remove safety hook (plastic loop on left side of handle fixed to peg inner left rear wheel) ten simple lift handle and Buzz frame should automatically pop up. Closing takes more practice-put on brakes (press red foot pedal) stand to side of chassis and at bottom end of handle there are two large grey buttons. With left hand on left button push button forwards (ie direction of chevrons on button) then press in. At the same time push in right button with right hand. Whilst doing this you also need to push down and forad on frame and it should fold down. If you don't push buttons enough it can click. When folded remember to put on safety hook before transit, otherwise it might pop up on its own. Hope this helps. You can download the manual with instructions from Quinny website too if pictures are helpful!