We only use 3 of our 4 lines so when we had the extra line turned off our other phones now automatically default to that line and it is very aggravating having to every time you pick up your phone to call someone having to first push one of the other lines so you can get a dial tone and dial your call.
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1) clean the contacts from the board, with c.cleaner and tight any plug 2) test the wires from the extra line for open, break or defective. 3) test using another phone 4) use the user manual in troubleshooting section and fix it.
I'm guessing yes, but it depends on what system it's plugged into. In the U.S. Panasonic sytems come in 308, 616 and 824 models in the TA series, but only 4x4 default in the TAW-848.
These would be the systems most common for the 7731 phone.
So, when you locate the cabinet, if it's a TA-624/824, then you'll see a board with 11 modular jacks, 3 for lines and 8 for extensions. In the 848, it will be 4 lines and 4 extensions if it has not been expanded. If it's an old KXT30810/61610, you'll see the extra jacks on the sytem.
If you have a "squared" system (each line assigned to a different button), just press a different line button. To change the order of the lines, slide the "T/P" switch to "P" and press the line buttons in the order you want to use them (ie: Line 4, Line 3, Line 2, Line 1).
If your lines are "pooled" you just get the next available line from the pool - no choosing which line you get.
If you are using the KX-T7730 phone on a Panasonic KX-Txx 308 or 824 system. From the Switchboard / Main telephone ( usually ext 101, 10 or 9 ) with the handset on the cradle/hook : 1. Press PROGRAM * # followed by the system password ( default is 1234). 2. Now press 400 and then SP-PHONE. Enter the line number you wish to change. ( In your case 2) 3. Press AUTO ANS / MUTE to change between Connect and Not Connect. 4. Press AUTO DIAL / STORE to save your changes. 5. Press PROGRAM to exit program mode and you are done.
Changing programming on a Norstar system must be done using a display phone. Using a M7310 or T7316 the right 2 buttons under the display are "NEXT" and "SHOW" respectively.
1.- To enter programming mode press "FEATURE" and "* * 2 6 6 3 4 4" 2.- Enter password (default = 266344) - display should read "Terminals & Sets" 3.- Press "NEXT"(bottom right arrow) - display should read "lines" 4.- Press "SHOW" (top right arrow)- display should ask for a line number 5.- enter in the line number you wish to change the supervision on in a 3 digit format. ex. line 1 = 001 6.- press the show key (top right arrow) 7.- The display should say Trunk/line data 8.- Press "show"(top right arrow) - display should read "trunk type" 9.- Press the next key (bottom right arrow) 7 times" 10.- the display should say "trunk mode: unspr" 11.- Press softkey "CHANGE" to "super" repeat steps 5 - 11 for the remainder of the lines Press the Rls key when finished
You have to remove line 4 from appearing on all of your phones.
Login to your system with Feature ** config.
Go to extensions find lines configuration, and set Line004 not in service on EACH extension.
Wow, you're running out of hardware options, so time to try the software. Turn your trunks into Unsupervised and see if it changes the operation. You'll probably lose conferencing. The other thing you might try is the timer, but by default it's 460 miliseconds and the next one is 600. If you don't have DS trunks, the Discon timer won't affect anything.
From extension 10 or 11 Press feature 00 LEFT INTERCOM LEFT INTERCOM RIGHT INTERCOM Enter the extension number of the extension you need changed. press ** (start, star) then the order you want the lines to get picked up (if you want to grab line 4 then 3 then 2 then 1, upon going offhook, press "** line 4 line 3 line 2 line 1) Then ** (star, star) when done
When finished, press feature 00 to get out of programming.
. Changing line selection on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00" Next press the left hand intercom twice The display should say system programming
Press the right hand intercom once. The display should say Centralized Programming.
Enter in the extension number that you want to program.
press the lit line in the order you want the to be used, i.e. line 2 then line 3 then line 4 etc.
enter ** when finished with line selection . Press feature "00" to logout Hope that helps