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Here is a link that pretty much explains it. However, it says to dial 400 to get to your voicemail system. This can vary in programming. If you have an auto attendant that answers your inbound calls, just dial 999 to get to the Administrator mailbox, and then follow the rest of the directions.
You would have to dial your voicemail extension. Usually this extension is 850 or 555. Once greeting starts you need to press *. It will then ask you for the user ID and password. User ID should be 990 and password should be 990997. Once in the mailbox you will have to follow the instructions on entering in your message. Below is a site with Toshiba manuals that may help.
Type in on telephone keypad: 5555#* 999# 999997# Select Option 8 Select Option 4 Type in extension number you’d like to change followed by # Select Option 5 Go to telephone you’ve just changed and type in 5555 Enter extension number followed by 997# Select Option 3 Select Option 2 Select Option 3 Enter new security code followed by # Confirm new security code followed by #
You did not say what kind of voicemail you have but since you have a DK16e I'll assume it is a Stratagy. The Company Greeting is usually split between mailboxes 990 and 991. MB 990 is the introduction ( Thank you for calling ABC Company) and MB 991 are the instructions ( If you know your parties extension please enter it now .... ). The Admin mailbox to set this up is 999 if you have three digit extension numbers and the default password is 999997#. If this password has been changed then you will have to get a local Toshiba dealer to help you as the password will have to be reset via a computer connected to the maintenance port of the voicemail. If you have a computer already set up to program the voicemail then that is where you will also take care of the Directory issues. If you go to www.wedophones.com and click on manuals, scroll down to Toshiba, click on Toshiba, then scroll down until you see Stratagy Voicemail you will find your Admin Guide, Good Luck and let me know how you make out or if I can help ......mitelmike
The phone you have DKT2020-SD can be used on many different Toshiba phone systems. For a phone all you will find are user guides. You need to find out which phone system you have and look for the manual for the system. All the Toshiba phone systems say "Toshiba" plus the description on the front cover. Example: "Toshiba Strata DK-280"
Not sure what you plan to change but programming can be quite difficult if you have no experience with it. It does depend a lot on which system you have. Many of the newest systems require special programming software.