Question about HP Officejet J5780 All-In-One InkJet Printer

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My printer always tells me paper jam

Everytime i print it will tell me printing the paper will go in a little bit but not all the way then after a while it will tell me paper jam or load paper, i cant print at all, sometimes it will load the paper but it will crumpled inside, how can i fix this problem

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Hi there,

the issue can be found when the paper feed rolls in the printer or the internal encoder strip are dirty.

Please try the following:

- open the backdoor of the printer
- also open the front door
- unplug the power chord without shutting down the printer
- now clean the paper feed rolls inside the printer with a soft rubber
- turn the rolls some times (10 tries or so) from down to up
- close the backdoor
- move the cartridge cart some times from one side to the other
- now you see a transparent strip over the metal bar
- this strip you can clean with cleaning alcohol
(be carefully! don't loose the strip or take too much alcohol)
- now let the printer dry over night (let it be open)
- next morning, close the front door
- press # and 6 at the same time and hold them
- keep them pressed and plug in the power chord
- keep them pressed until you see "semi nvm reset"

done

Hope it helps,
Henning

Posted on Feb 04, 2009

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