Question about Polycom VSX 7000 Video Conference

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Polycom VSX7000 video camera

Camera is out of focus. How do I resolve this ?

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Hi there:

This happened to my VSX camera and the fix was simple. I have a VSX 8000 so if your camera is different then mine you might not be able to follow this. This might not work for you but, try it. On the back of the camera you'll find a small little screw. Keep the system on and watch your cameras image. Start to loosen the screw. You'll only have to do it a little bit and the camera should start to focus again. Tighten the screw up (maybe not as tight as it was before) and test to see if it's auto focusing. Also....manually moving the camera around while it was on could have helped as well. Finally....I did not have to do this but if it is not working simply by loosening the screw...I would take it all the way out and remove the little cover or hatch that it holds. Poke around in there a little bit to see if the the focus motor unsticks itself. If you are still under warranty (I was not) don't do this...call the vendor who sold it to you.

Mine's working great now simply by loosening this little screw and tightening it back up.

Posted on Jan 14, 2010

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It appears that the camera auto focus motor has jammed or maybe the camera was dropped.the camera needs to opened to see if the motor on the lens assembly is working, there are 2 of them , one is for zoom & the otehr is for focus!!!

Posted on Feb 08, 2009

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Can't get to the home screen


I've just solved that problem in the VSX 7000 of my girlfriend's Job.

Your VSX7000 has at least 4 video outputs, 1 for VGA and Supervideo 1 and Supervideo 2.

Firstly you should try VGA connector, because the main menu may be there, so you could change the configuracion.

If you can't see main screen in any of the output connectors you'll have to use the http tool.

In your internet browser enter the camera IP address, and you'll get the Web Interface of the VSX7000.

It will prompt you for user & password, the default options are "Admin" and your VSX7000 serial number (14 digits) you can find this number under the camera.

Once you're in the Web Main Menu, click on Site Map. There you can choose what you want to see in the screen of Monitor1 (My menus are in Spanish, maybe your menu says something like "screens" but I'm sure you'll find it)

If you choose Monitor/Screen 1 as Svideo, and select it as output for Local, Remote and Content you should see the Main Menu after the VSX7000 Reboots.

I hope it would be useful for you, if you have any problem with this let me know... This VSX7000 is working fine now, so yours should work!

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