Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune Touch Pad Stopped Working

Well, i was at a friend's house and she was listening to my zune. then she pressed the back button and just hit select, and then my touch pad stopped working. You couldnt slide it or anything, PLUS if i press the pad, it's just select, i press up,down,left,right; it's just select.

i have a code to get into my zune, and my password isnt 1111, so now its locked .__. help mee.

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  • burrelllanit Mar 09, 2009

    My zune pad stop working when i was scroll down on the wireless marketplace on my zune. And it just stop working. My friend had the same problem and she told me to go to setting and delete all my songs. I did and it still did not work, so i delete all my songs and delete the zune software, still dont work. i dont know what to do. And i plug in my usb cord and they responed back and say disconnect your zune, unlock the screen,then reconnect. i cant do that because my zune pad isnt working. i think i did something wrong. plz help.

  • CHELSEAAK Mar 13, 2009

    my zune was working just fine today, then all of a sudden my pad stopped working i cant scroll, i can only use the play/pause and the back button...how do i fix this?

  • Anonymous Mar 30, 2009

    i was listening to my zune and all of a sudden it goes off! i have a password for it but when i try to punch it in nothing happens, the pad doesn't work! and when i connect it to a computer it says to disconnect, unlock the zune, then reconnect. but my zune is not locked! i have done everything, the back-up button rest, everything! no buttons respond but the play/pause and the back button! i think it got a virus from my computer!

  • Anonymous May 06, 2009

    The same thing happened to me. a couple days ago i was listening to my zune when the pad just stopped working... The play/pause and back buttons still work though i don't know what i did so if anyone knows how to fix this please tell me...

  • DanielDeppy May 16, 2009

    why arent we getting any responses to this problem.... My zune touchpad has stopped working.. .everything else works.. wtf, a lot of other people have this problem aswell, no solution so far.

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The same thing happened to mine where just the touch pad doesn't work. It happened after a few monthes and to one of my friends as well; hers started working a day or two after and I had left mine alone once it stopped working but I went back to mine after she mentioned hers started working again and mine worked again too. I know that isn't much help because I don't know what fixed it but try just leaving it off for a few days and then going back to it.

Posted on Oct 21, 2009

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There is only one solution throw the zune player and buy an ipod

Posted on Apr 15, 2010

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1 Answer

The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...


I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand

May 10, 2011 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

5 Answers

Zune will not turn on


1. If the Zune device is not connected to a power source, set the Hold switch to unlocked. Then, press and hold the Play/Pause button to turn off the device. • If this does not work, restart the device. To restart the device, set the Hold switch to the unlocked position, and then press and hold the Back button zune_button_back.gif as you press the top of the Zune Pad. When the device begins to reset, you can release the buttons. 2. If the Zune device is connected to a power source, it is operating correctly. You cannot manually turn off the Zune device. Note Depending on how you configured your backlight setting, the backlight for the Zune device may automatically turn off in this situation. To access the backlight options, select display on the settings menu, and then press the center of the Zune pad. To adjust the setting, select backlight, and then press the center of the Zune pad.

Mar 21, 2008 | Audio Players & Recorders

1 Answer

I want to clear my zune. master reset


Hit the Back and Up buttons then when the screen goes black press the Back button, left touch pad, and center touch pad. That should clear everything off the Zune. :)

Oct 29, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

How do I restore my devices firmware for my zune 30gb


How to restore your Zune device software:------------
When you restore your Zune device software, the startup partition and the data partition are removed and rebuilt. In addition to removing the Zune device software, this process also erases all audio, videos, podcasts, and pictures that are stored on the Zune device.
Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.

After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.

To restore the Zune device software, follow these steps:
1. Set the Hold Switch to unlocked.
2. Press and hold the Back button at the same time as you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons.
3. Immediately after you release the buttons in step 2, press and hold the following special button combination, depending on your Zune model:• If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.
• If you have the 30GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.

Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC."

4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.
----------- Click this link directly for more troubleshooting:-- http://support.microsoft.com/kb/944909 -------- If error problem while restoring then click this link below:-- http://support.microsoft.com/kb/945278 ---------- Thanks. Keep updated for any more query. You can rate this solution and show your appreciation.

Aug 03, 2010 | Vacuums

4 Answers

Error code c00d124d appears on my zune while sync


You may have to attempt a Hard Reset if this issue is persistant.

This will erase everything on your device, as a warning please be certian you have backup copies or this is a last resort.

Here is the original post:
WARNING: A hard reset will delete everything on your Zune.
  1. Press and hold the back button
  2. Press and hold up until it reboots
  3. Depending on which Zune you have, immediately do one of the following:
    1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”
    2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: “Clearing contents. Please wait.”

    Good luck, Let us know

Apr 14, 2009 | Computers & Internet

1 Answer

My zune just stopped working


run the battery completey dead or you could possibly reset the device to factory default...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Mar 22, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Want to put music back on my zune,it wouldn't sinc,


May have to reset the zune to factory default settings...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Mar 12, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune Backlight


It happens to my Zune often. Don't Worry. Reset your zune. Now hold the back button while holding the upper part of your touch pad, when it starts to reboot immediately connect it to your computer. Continue to restart your zune again and again (i.e back and upper part of touch pad) and keep on unplugging and plugging it to your computer. It will work out. I'm SURE. This happened to me, I tried this method and it worked but after I restarted the zune 4 times!!!

Jan 31, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune middle button won't work


well i had the same problem for about 3 months...i tried doing research and found a website...http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm...i took my zune apart and then followed the steps only till step 5..then i let it sit out like that for about and hour, then i put it all back together and my buttons work..there is also video on youtube for problems like this, simply go to youtube and type in <Take apart zune to reset (doesn't work)>

Jan 20, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune


To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

May 29, 2008 | Microsoft Zune JS8-00001 Digital Media...

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