Question about HP OfficeJet 6210 All-In-One InkJet Printer

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I purchased and installed the hp officejetJ3640 all-in-one recently. I had an issue with my computer and 2 days ago, restored my computer to a previous date. I then lost my hp software that had been installed. I have made several attempts to re-install the software, but am unalbe to successfully do so. I will get a message that states the feature that you are trying to use is on a network that is unavailable. Click ok to try again or choose an alternate path from a folder containing the installation package 'HPUpdate.msi' in the box below. I can sometimes get past this point, and get it halfway installed then a Fatal error message will appear stating it cannot remove a previous scan. I really need to get this figured out and installed promptly! Please help I get the same "the path to HP update.msi "cannot be found while reinstalling my HP printer after having issues with the orignal installation of my HP 6400 series printer.

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You must go to control panel of the windows.. then find and click add remove programs.. try to check if any of the printer component are installed.. the remove it.. here's how to install the printer.. 1st don't connect the usb cord to the pc.. then install it.. when the program was searching for the pritner then put the usb cord of the printer.. then so on.. try... ^^

Posted on Feb 04, 2009

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My problem is i dowloaded the drivers and software for the printer hp psc 2175 all in one and when i plug it in it says 2170 so it won't install the software.


Hi,

While the HP software installs on a computer running Windows XP,usually during Windows device discovery (Plug and Play), the followingerror message displays on the computer: 'CannotInstall this Hardware. An error occurred during the installation of thedevice. The system cannot find the file specified.'

Solution:

Acorrupt Windows installer might cause this problem. Follow these stepsto remove any installed software, perform a System Restore to returnthe computer to the way it was before the product software wasinstalled, and then download and install the most recent version of theproduct software.Step one: Uninstall the All-in-One software

Even if the installation failed, some HPsoftware components might have installed on the computer. Follow thesesteps to use the Windows Add or Remove Programs tool to uninstall thesoftware.
  1. Disconnect the USB cable from the product.
  2. Click Start, and then click Control Panel.
  3. Click Add or Remove Programs. The Add or Remove Programs window opens.
  4. In the Currently installed programs list, select the following items if they are listed:
    • HP Officejet/Photosmart/PSC All-in-One software 9.0
    • HP Imaging device functions 9.0
    • HP Customer Participation program 9.0
    • HP Solution Center 9.0
    • HP Photosmart Essentials 9.0
    If the list of installed HP programs contains any version numbers less than 9.0, select the following items if they are listed:
    • HP Officejet/Photosmart/PSC All-in-One software XX (where XX represents a version number less than 9.0)
    • HP Imaging device functions XX
    • HP Customer Participation program XX
  5. Click Change/Remove, and then follow the on-screen instructions to uninstall the software.
  6. Restart the computer when prompted to do so

Step two: Perform Windows System Restore

Windows System Restore is a Windows process that allows you to resetthe computer to a specific previous state, also known as a restorepoint. This process does not affect files on the computer. However, ifyou installed any software on the computer recently, you might have toreinstall the software after System Restore is complete.

  1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. The Windows System Restore program opens in a new window.
  2. Click Restore my computer to an earlier time, and then click Next. The Select a Restore Point dialog box opens.
  3. Selecta date that displays in bold type on the calendar to see the availablerestore points for that date. If an installation restore point createdby the HP software installation displays in the list of restore points,select that restore point. If there are no installation restore pointsavailable, select a manual or system restore point that was createdbefore the HP product was installed.If no restore points are available, continue with "Step three: Download and reinstall the software".

  1. Click Next. The Confirm System Restore Point screen opens.
  2. Review the information on the Confirm System Restore Point screen, and then click Next. When the System Restore completes, the message Your computer has been successfully restored displays on the computer. Click OK, and then continue to the next step to reinstall the HP software.
Step three: Download and reinstall the software

The HP software CD that shipped with the product frequently does notcontain the most recent version of the software and drivers. To makesure that the software is the most recent version and that there are nocorrupt installers, download the software from the HP Web site.

  1. Turn the product on.
  2. Disconnect the USB cable from both the product and the computer (if you already connected it).
  3. Open a new window to browse to the Select Software and Drivers page:
    1. Right-click this link, Select Software and Drivers, and then click Open in New Window.
    2. If prompted, type your product number. You might also need to click it in a list of similar products.
    3. Click your operating system. (If you do not know, click Start or the Windows icon (c01319360.gif), right-click My Computer or Computer on the menu, and then click Properties.) The Select Software and Drivers page opens.
  4. Click the driver that you want to download. If you need help deciding, see the information in the previous table.
  5. Click Download only. This option allows you to install the software at any time after the download completes.
  6. Click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save.

8. Follow these steps to install the software.

  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software. For a Full Feature Software and Driversinstallation, you choose what type of installation you want. Theinstallation type names vary depending on your computer operatingsystem. The following information might help you decide whichinstallation type to use.

Regards,
Rizwan.

Jan 19, 2010 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Officejet 6500 wifi drivers lock up my computer


Follow this link and see the availability of drivers for your printer. Just type your printer model and search (Eg laserjet 1200 )

or copy and paste this link to your another window of the browser
http://www.hp.com/#Support

Sep 24, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I cant scan anything onto my computer with my printer. It says there is an error. I' not sure if we hve the software, but we have hp photosmart essential 3.5


If ur facing this problem recently. than u can restore ur computer.
start /run /type restore / restore the computer to earlier time.
select the bold color date which is last week date( the day when the scanner is working properly). click in next .
now the computer will restart.
you will get a message like restore completed successfully.

or else install the drivers again.

Jul 18, 2009 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

I have an HP 6310 All-in-One. I cannot scan documents directly to create PDF files. I can only scan to .tif format and then convert to .pdf . It worked fine until a week or two ago. HP can only suggest...


hi jerry,

thank you for using fixya.

the issue was cause by a recent update on your computer, I just had an update for my Adobe acrobat reader for DPFs and somehow my scanner acted up on my, almost like what you are experiencing.

without doing any uninstallation, i performed a system restore to remove the current update i have for my adobe acrobat read for PDF's, and that's it, after removing the system restore and the updates, it worked like it did like the past months.

here is how you do system restore.

Before you open the System Restore console, you may want to saveyour work and close all programs since System Restore requires you torestart your computer.
There are two ways to access System Restore – through Help and Support or through your All Programs folder.
Through Help and Support:
1.
Click Start, and then click Help and Support.
2.
Under Pick a Task, click Undo changes to your computer with System Restore.
3.
Follow the instructions on the wizard.
Through the All Programs menu:
1.
Click Start.
2.
Point to All Programs.
3.
Point to Accessories.
4.
Point to System Tools.
5.
Click System Restore.
6.
Follow the instructions on the wizard.
Creatinga restore point can be useful any time you anticipate making changes toyour computer that are risky or might make your computer unstable. Ifsomething goes wrong, you select the restore point you just created andWindows XP undoes any system changes made since that time.


From this link.

hope this helps,

regards,

voodoo

Apr 30, 2009 | Printers & Copiers

1 Answer

Photosmart c4380 will not print what i have on computer screen,keps printing what i printed days ago


Hello sansomd,
Install and run the HP Print Diagnostic Utility from here
Please follow the onscreen instructions and restart the computer if necessary.
This will mostly resolve the issue.


gud luck

Oct 23, 2008 | HP Printers & Copiers

1 Answer

My Printer


hi dear

don't connect a printer first,

trying to uninstalling, and remove the instalation manually from program files and windows

if that not work

try to do with system restore

you can choose with date , which your computer running well

oke

Mar 26, 2008 | Printers & Copiers

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