Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Parts take forever to obtain.

New control board took two weeks. F&P neglected to tell repair firm that new drain pump would be much longer. It is now four weeks and counting. F&P Customer Care says parts are almost always in stock and ship out the next day from California. Just as I received this nice soothing email, the repair firm called and said F&P told them the end of next week at the soonest. I think F&Ps business plan is "Sell it and forget it".
Posted by PJFinMd

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  • pjfulford Feb 03, 2009

    No I did not. I had purchased an extended warranty from Lowes for the machine and the problem occurred just before it expired. The service warranty covers parts and labor from an approved firm, not parts for me to work on. So I had to go through the system. Both parts were out of stock as related by F&P to the repair organization, and the delivery information was defective - they did not say the pump would be delayed indefinitely causing the repairman to have to make at least three trips.

  • pjfulford Feb 07, 2009

    Joyce
    I am sharing your pain.
    PJFinMd


  • Thomas Malailua
    Thomas Malailua May 11, 2010

    some times repair places drop the ball also.did you see how available your part was on line as an example of its availability here in the states

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This is joyce
Yes it does take a while to get your parts I was down 6 weeks so count your blessings.
me and the laundry matt got very friendly. hated it...
joyce

Posted on Feb 07, 2009

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