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Cannot get Kyrocera kr2 to recognize AT&T Sierra 885 usb modem

Local computers can recognize the router but there is no internet connection because the router will not recognize the modem.

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  • 4 more comments 
  • rick764 Feb 03, 2009

    The router is a Kyrocera KR2 The Modem is an AT&T sierra885 Mercury USB wireless broadband modem.

  • rick764 Feb 03, 2009

    The modem plugs into the router. The router is a Kyrocera KR2 it is model KR2

  • rick764 Feb 03, 2009

    how do I do that?

  • rick764 Feb 04, 2009

    the mac id is 001460f47a21. Is that the mac address?

    The modem inserts into a usb port on the router. It is new as of today. AT&T claims their modem will work with a router but will not support it.

  • rick764 Feb 04, 2009

    The version is okay but the modem is not compatible
    Thanks for trying.

    Rick

  • rick764 Feb 04, 2009

    The version is okay but the modem is not compatible
    Thanks for trying.

    Rick

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7 Answers

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Follow cation007's recommendations.When finished, open a command prompt window (Start|Run|cmd).

Type ipconfig and Reply the results here. But make sure you follow cation007's instructions to the letter.

And try 2 more things and report back.

1) Connect an ethernet cable between one of the data ports on the router, and one of the computers your trying to connect to the Internet through the router. Allow the NIC card to settle down, then see if you can get on the Internet. Reply back your findings.
2) If the above doesn't work, disconnect the ethernet cable between the modem and the router. Connect the ethernet cable from teh modem to the computer your trying to connect to the Iinternet through the router.
Let the NIC card settle down, then try to log into the Internet. Reply back your findings.

In all cases, do the ipconfig thing and reply back your findings.

Posted on Feb 04, 2009

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Disconnect all connections and reconnect them after a minute.it will rerecognize and will start working.thanks.for more details feel free to ask your queries

Posted on Feb 03, 2009

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  • Master
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Hi and welcome to FixYa,

To my understanding a Sierra Wireless 885U Compass USB Modem as those used by AT&T is only compatible with a Kyocera KR2 Version ZE 1.0.04 which was released in 9/08. Pls verify which KR2 version is it that you have.

Good luck and thank you for using FixYa.

Posted on Feb 03, 2009

  • Louie  Role
    Louie Role Feb 04, 2009

    Appreciate the rating. You could try asking AT&T to issue you a compatible modem. Here is a list of compatible modems.

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  • 435 Answers

Hi,
sometimes this happens due to traffic.

Do this.

Switch off the modem and router by unplugging the power cord.

disconneted the ethernet cord between router and modem.

wait for 30 secs.

Connect the power to the modem. wait till iit connects to the internet (you can see the LEDS on).
connect the ethernet cord to the modem and router.

Switch on the router.

It should work now.

If not, something is wrong with the modem or may be the cord.

How did the problem start?

Posted on Feb 03, 2009

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  • Master
  • 916 Answers

Please check to see if mac address filtering is turned on, on your router.

Posted on Feb 03, 2009

  • machadojr_fe Feb 04, 2009

    please go to start>run then type cdm, when the command prompt screen comes up type ipconfig and press enter.

    Type the number you see next to the default gateway into your browser it should look something like this 0.0.0.0

    Once you have done that a prompt for a user name and password will pop up.

    The user name and password if default will be one of the following combination's

    User name = (blank) Password = PASSWORD
    User name = root Password = root
    User name = admin Password = admin
    User name = admin Password = (blank)

    Once you get into the router page there should be an option somewhere for security and one for mac address filtering. Could you please let us know what the settings on this page show.




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Hi!

Try resetting the modem by pressing a small button generally at the back of the modem.

Posted on Feb 03, 2009

  • 1 more comment 
  • Rylee Smith
    Rylee Smith Feb 03, 2009

    After that plug in the modem in a diffrent usb port alltogether. Please tell me model no. of your router so that i can help you better.



    Thanks

    Rylee

  • Rylee Smith
    Rylee Smith Feb 03, 2009

    Go to In Device Manager(control panel->system->hardware tab->device manager), open any USB Root Hubs and make sure the box for "Allow computer to turn this device off to save power" is unchecked.

  • Rylee Smith
    Rylee Smith Feb 03, 2009

    Also see this link for the link configuration of your kyocera with your sierra 885.



    Kyocera & Sierra Configuration

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What kind of router? What kind of modem? What kind of internet connection?

Posted on Feb 03, 2009

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