Question about KitchenAid KT2651X Epicurean Stand Mixer

Open Question

KitchenAid KG25h3xer-Doesn't work

Hello Everyone,
I've bought the brand new KitchenAid KG25h3xer, and it doesn't work. If I was in U.S. it won't be a problem. But I live in Poland,and this machine was a gift for my Mother. I've recieved it in a box, when outside was very,very cold,and I couldnt wait to turn it on. So I've opened the box and just started to use it. I've pushed the ON buttom,and it mumbled something,and broke down.

I've looked at the technical specification and there was written that this part is broken.

h01-04 9707220 Rev-B ,
Anyone knows how to fix it ?

Help please,my Mother can't wait to use it:)

dominikry2n@wp.pl

Posted by on

5 Suggested Answers

SOURCE: Oil leaking

See this thread. http://www.fixya.com/support/t125253-mixer_leaking_oil

There is a link to a schematic drawing of the unit listed as well. Just take it apart. Inspect gasket, clean up some of the liquid oil put back together. After taking this thing apart it very easy to see why it would leak. There is 10x the amount of grease needed. Hope this helps.

Posted on Feb 07, 2008

hslincoln
  • 235 Answers

SOURCE: I used my machine tonight and now it dripping

Hi, REDASPEN100. Sorry to hear about your mixer’s leaking grease (oil) from your planetary/agitator shaft (‘metal finger’). It can be a distressing sight, but there’s no need to panic. You say your mixer is almost brand new. Is it still under warranty (you’ve owned it less than one year)? If the answer is yes, then I’d let KA fix it or replace your mixer on their dime. Contact them immediately and tell them about your problem with the oil leak.
The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)

When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).
See Part 2
I hope this helps. - Howard, Burke, VA

Posted on Dec 19, 2009

SOURCE: MY KITCHENAID MIXER MODEL # KSM5 TURNS ON BUT THE

The most common part to fail in this mixer is the worm gear:
http://kitchenaidmixerspares.co.uk/Home/tabid/36/p/Mixer-Part---Worm-Gear-and-Bracket-240309-2/ProductID/103/CategoryID/17/Default.aspx


Posted on Jan 24, 2010

SOURCE: I just got a KitchenAid INC Classic model K45SS-won't turn off

Yes it sounds like it should be easy to fix. You will need to establish what is preventing the speed control mechanism from moving as it should. It sounds mechanical. Try removing the back cover and checking what moves (or doesn't) when the speed lever is moved.

Posted on Jan 24, 2010

hslincoln
  • 235 Answers

SOURCE: Broken attachment knob on brand new Kitchenaid Mixer

Hi LPAYNE724, If you have all the pieces of plastic, you might try ‘super’ gluing them back together around the screw, but you might be better off purchasing a completely new knob.
You say the mixer is brand new. Is it still under warranty? If so I’d contact the KA immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us. Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m., Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.) When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

If, for some reason KA won’t honor the warranty, you can still purchase a replacement knob, just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> enter the visitor type “Consumer” and then Enter the 6 character model number, in your case: KP26M1, and select one of the first two files listed under Parts List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with slightly different insides, so make sure you have the correct Parts List manual.)
For a series -4 mixer, turn to pgs. 4 & 4, titled Case, Gearing And Planetary Unit that shows an exploded view for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 4, Thumb Screw. (For a series -5 mixer, turn to Pgs 4 & 5, and locate Illus. No. 23, Thumb Screw). You’ll want either the black or grey Thumb Screw. The parts are the same for both series mixers, so take your pick.
Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Posted on Jul 09, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Kitchen aid artisan model # KSM150PSBU


You have put the "chalk thing" back in incorrectly, it only fits one way, use a torch and look in the hole and line the missing corner on the "chalk thing" up with the blocker.

Jul 26, 2013 | Food Mixers

2 Answers

Motor spins but blade doesn't


If there is a shaft sleeve available from Kitchen Aid you will need to replace that and most likely the chopping blade if there is any damage up inside it.

May 01, 2013 | KitchenAid 3.5-Cup Food Chopper KFC3511

1 Answer

Hobart meat grinder,model 4322 asking what type of oil in gearbox to use?


You can buy food grade grease from kitchenaid or on amazon. I did use the grease from my work. Any grease would do the job just make sure you read the specifications to find the grease that can stand high heat so it doesn't melt while the machine is running.

Dec 13, 2011 | Food Mixers

1 Answer

Our switch doesn't stay in off position


you probabley bent the switch lever so the little indent on the lever won't stay positioned in the off detent. probabley need new switch lever. part doesn't cost much .not hard to put in if your mechanicly inclined , if not a repair center can do it for you.

Sep 12, 2011 | KitchenAid 32685 Mixer

1 Answer

I bought it in the states (110V) and by mistake my wife pluged it into 220V. I took the top cover of and I could see that some parts on the control board are black. is there any way to find the drawing...


i believe if the board is black, it has burned out. Check the part no. of the control board. It could be 9707220 or some other no. Search for the spare part online. once you get it replace the board and you're good to go! BTW, the board is "plug and play" doesn't need any soldering etc. Just plug in the wires and it'll work.

Apr 03, 2011 | KitchenAid KT2651X Epicurean Stand Mixer

1 Answer

Brand New Kitchenaid Artisan Mixer - Mixer head is stuck


Unplug the mixer, turn the whisk the opposite of normal rotation in a quick motion, the remove a per normal.

Feb 19, 2010 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

I bought a ice cream maker from the US unfortuneatly the drive assembley isn't the right fit for my kitchenaid. Do you or can you help me find the right part? Kind regards Robyn Ricketts


Hi ROBYN, Happy New Year! First a couple of clarification questions: A) Was your ice-cream maker a Kitchenaid (KA) Ice Cream maker, too, and B) was your mixer purchased after 1990? If you purchased a KA Ice Cream maker and your mixer is less than 20 years old, according to KA, the Ice cream maker should fit all mixer produced after 1990.
If you have a different brand (not KA) of ice cream maker, then I’m afraid you just won’t just be able to replace the drive assembly, but you will also need the correct dasher (the scraper inside the freeze bowl), as such you probably would be better off purchasing a KA Ice Cream Maker, which would be compatible with your mixer. Of course if your mixer is over 20 years old, then even if you have a KA Ice Cream maker, it may not fit correctly anyway, which leaves you in a conundrum. Should you purchase a new KA mixer for your KA Ice Cream maker or do you purchase a new KA Ice Cream Maker to go with your current KA mixer produced after 1990?
You can download the KA Ice Cream Maker Use & Care Manual from the KA website at: http://www.kitchenaid.com/assets/pdfs/product/ZUSECARE/KICA0WH_Use%20and%20Care_EN.pdf
I wish I could offer you a better solution to use your new ice cream maker with your current mixer, but unfortunately I am unable to do so.
I hope this was helpful, even if it doesn’t provide you the answer you were looking for. Good Luck, Howard, Burke, VA. If this solution was helpful though, please rate it. hslincoln

Jan 10, 2010 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

I have a kitchenaid stand mixer which kept slowing down and finally wont start at all.i replaced the bushes but still it wont start help!


Hi CHESTERMALPA, I hate it when that happens. It seems that power is not getting to the armature from the brushes so I would suspect that one or both of the brushes is (are) not seated properly. I'd suggest removing them again and making sure the contacts are facing in the right direction to contact the armature’s commutator. The concave contact face should be resting completely on the commutator. If you've turned it 90 degrees too much, it won’t' seat properly and the motor doesn’t get any juice.
Good luck, I hope this helps. Howard, Burke, VA\
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 05, 2009 | Food Mixers

1 Answer

Kitchen aid k45ss classic unscrewed black plastic screws and springs on housing and replaced and now it won't run


Hi, JDMCIN. I hate it when that happens. It seems that power is not getting to the armature from the brushes so I would suspect that one or both of the brushes is (are) not seated properly. I'd suggest removing them again and making sure the contacts are facing in the right direction to contact the armature’s commutator. The concave contact face should be resting completely on the commutator. If you've turned it 90 degrees too much, it won’t' seat properly and the motor doesn’t get any juice.
Good luck, I hope this helps. Howard, Burke, VA\
If this solution has been helpful, please rate it, thanks! - hslincoln

Nov 26, 2009 | KitchenAid K45SS Classic Stand Mixer

3 Answers

Kitchen aid 110v 450watt, I want to convert to 220v


Hi guys,

The only available Kitchen Aid stand mixers on the European markets are the Kitchen Aid Classic and the Kitchen Aid Artisan.

The best way is to contact a Kitchen Aid service center / repair facility in your area.
Here is the European website of Kitchen Aid: http://www.kitchenaid.eu/eu_EU/ka/ka_europe.htm

If you bought a different Kitchen Aid Stand Mixer (like the Professional series) you probably won't find the required parts to convert it to a European model. The only way would be to use a voltage converter.

I hope this helps.

Sep 24, 2008 | Food Mixers

Not finding what you are looking for?
KitchenAid KT2651X Epicurean Stand Mixer Logo

Related Topics:

698 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Food Mixers Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Custom Exchange
Custom Exchange

Level 3 Expert

397 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

21949 Answers

Are you a KitchenAid Food Mixer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...