Question about Quantum LTO-2 HH (CL1004SST) LTO 2 Tape Drive
I have downloaded the 'Vista' drivers from the following website http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/LTO-2Drives/Index.aspx
But an error code 31 is displayed adviseing the drivers cannot be loaded into Windows?
Any help would be great.
hie i am a computer technician, and have been doing hardware,software and networking troubleshooting for 2 years. a company doing tape drive repairs and data recovery is interested in my service, especially to do tape drive repairs. i am due for the interview in two daysand hve very little knowledge in tape drives. what basic things do i need to know and doyou think i will manage considering my it technical background
Posted on Aug 05, 2009
First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!
Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.
If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.
I hope this helps.
Posted on Aug 11, 2009
SOURCE: I have Cleaned this Autoloader
This is the official Dell support page for that unit. that particular drive error is most likely an interface error. here is the link:
Posted on Feb 01, 2011
Tips for a great answer:
receive error code 31 if the device driver is not updated.
As you have already updated the device try reinstalling the device driver and check if that works, if that does not resolve the issue you may ignore the error message, below link will you go more information related to this issue:
On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message
Steps to uninstall and reinstall the device driver:
Uninstall and reinstall the device from device manger. Steps to uninstall the device:
i. Click Start, type devmgmt.msc and press enter.
ii. Locate Microsoft ISATAP Adapter device
iii. Right click on the device and select uninstall
iv. Restart the computer for the changes to happen
Uninstall and reinstall the adapter from Program and features. Steps to follow
i. Click Start and choose Control Panel
ii. In Control Panel double click on the "Programs and Features" icon.
iii. Here you can find all the programs and items which are installed in Windows Vista.
iv. To remove adapter click once on the program and then click on Uninstall/Change and follow the prompts.
hope this helps
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