Question about LG RU-52SZ51D 52" Rear Projection HDTV-Ready Television

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Broken Screen on my 52" LG HDTV

Result of wii bowling gone bad- crack in the bottom right corner. Instantly a spider web pattern appeared and the screen went black. Can this be fixed.

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Call your warranty and see if they can replace it, just dont tell them why it really broke.

Posted on Feb 03, 2009

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Watsuke,

Any tech worth anything to LG would walk into the house and immediately identify what was wrong with it. Lets put it this way. I look at your proof of purchase. Is the PoP more than a few days old? Chances are this unit has been used and was functioning properly prior to this 'incident.' That said, screens do not suddenly crack, break or otherwise shatter. Unless it was damaged during shipping or transit from the store to your home, it is not a defect that LG will cover. It's simply not a manufacturer's defect. It's a customer abuse issue. Not only will LG *NOT* fix this under warranty, they will in fact void out your warrenty for this. 

LG can. and in some cases to fix certain problems, does replace the panel assemblies on TVs, both plasma and LCD. This can be done. However, LG will not do it for a customer who has thrown his Wiimote through the front of the screen. Sorry. And as I said, any tech who looked at the screen would be able to more or less instantly figure out that lack of TV signal is caused by the unauthorized modification to the screen by way of attempting to install a wiimote into the glass. 

So Watsuke, your advie to lie through omission is in fact rather useless here.

Posted on Feb 21, 2009

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It would cost more to fix it than to go out and buy another tv

Posted on Feb 03, 2009

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