Question about RIM BlackBerry Pearl 8100

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BB PEARL 8110 SHUTS OFF

Hi! I recently got the BB Pearl 8110 and I have been very happy with it until the follwoing issue has started: Every so often (at least once a week), I will check my fon and it will be off / dead. I try to turn it on, although I had not turned it off, to no avail. Temporary solution is to remove the battery and put it back it, before turning the fon on again. After I turn it on, it takes around 5 minutes (blank white screen with hourglass) to reboot. I also get a bar showing "checking security software" before it finaly turns on. Any help available?

Thanks a million

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  • kennyshove Feb 06, 2009

    hi maingame123,



    this is a personal cell and I do not use the email capability. So you would recommend to download the software again? best from the cd or from BB website?

    Thanks again for your help!

  • Terrence Hyden May 11, 2010

    Is this a personal phone or a company phone used w/ work emails ?

    if its for work you have to call company tech support or you will lose email capability

    It sounds like you need to update/reinstall the device's software

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BEFORE ANYTHING !!!! use the desktop software to backup your data on the BB (if you can) and save the file to the desktop. next go to https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4you need to download (use pull down menu)blackberry desktop software 4.6 and the blackberry pearl 8110 smartphone. install the desktop software first then the device software.. this can take maybe an hour (not including the download time)

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Posted on Feb 07, 2009

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