Question about HP LaserJet 3380 All-In-One Printer

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Hp laserjet 3380

Receiving faxes perfectly,
will not send any faxes....
i get a message that says COMM ERROR
there is a dial tone on the other end and it sounds like it is trying to send.

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Did it work before??

if it did, then your printer has been damaged due to a surge in your phone line

Posted on Feb 03, 2009

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1 Answer

Faxes can be sent from my HP LaserJet 3030 all in one, but aren't being received. I have a line splitter with voice messaging and 2 numbers


Try dialing your fax number from another telephone and listen to see if the fax machine picks up. Likely what's happening is that your voice messaging is picking up before the fax machine has a chance to. You can get around this by changing the delay before the fax machine answers.

May 03, 2011 | HP LaserJet 3380 All-In-One Printer

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My fax will send but does not receive


Dial the number for the fax. You should hear the fax respond on your phone.
If the fax doesn't respond call your telephone carrier. Have them test the line.
You may have to replace the fax/modem or you could have a noisy line or you may be dialing the wrong number.

Dec 22, 2010 | HP LaserJet 3380 All-In-One Printer

1 Answer

HP 3380 All-in-one. wont send faxes. dials, says connecting, and even sometimes starts to send page, but comes up comm error. I have vonage phone service.


Vonage claims to work with all fax machines. However, some customers report having had trouble sending and/or receiving faxes with Vonage and other voice-over IP (VoIP) providers. The difficulties are a frequent topic in help forums and even made the Wikipedia entry for Vonage. Frustratingly, the problems have been intermittent and hard to diagnose, and some customers have resorted to buying a new fax machine that better-suits Vonage’s optimum specifications. The company’s official “help” resource suggests lowering the baud rate on the fax machine to 9600 (or “slow”) as well as disabling the machine’s ECM (error correction mode) feature, if applicable. Also, make sure the fax machine is on the “standard” setting. Some users have had good luck adding *99 before dialing, as that resets the bandwidth for that call.
Vonage also allows its customers to send faxes over the Internet, without a fax machine, by uploading documents to the Vonage web site. There is no additional charge for this service if you’re on the company’s “Unlimited Plan.” Per-minute customers will see fax use applied toward their monthly minutes allowance. Hope this helps.

Apr 20, 2010 | HP LaserJet 3380 All-In-One Printer

1 Answer

Fax rec 2-3 pgs OK, then disconnects and gives Comm Error


These errors mean that the communications have failed, and can mean that the receiver at the other end has terminated the call prematurely.
If the problem occurs with the same destination, then the receiver fax may be the problem.
If the error persists try disabling ECM

Feb 04, 2010 | HP LaserJet 3055 All-In-One Printer

1 Answer

We have a HP colour laser jet CM2320nf MFP and when we try and send a fax it comes up with error report Comm Error 345. Please explain


Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues

If there is no dial tone ring line supplier, If it is noisy line do the same

Also check phone line is plug into "line" socket in the back of machine not "ext'

Also check no prefix is required to dial out, unit needs its own phone line..

Also try using resolution of fax as standard not fine, this requires less info to go threw the line

In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available

hope this helps

Cheers
Soulvisitor

Nov 27, 2009 | HP Laserjet CM2320nf All-In-One Color...

2 Answers

I am having trouble faxing documents. Whenever I


Hi, you can check that your phone connection from your 7420 to line works. Listen for a dial tone in a phone connected to your mfc7420. If not, your tel comm module could be at fault.

Jul 08, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Comms error message


check your dsl cable get dial tone or not.

Nov 12, 2008 | Canon L120 Fax Laser Printer

1 Answer

Printer can't send or receive faxes


Same problem here - I got it work:

- Error Correction: off
- V34: off

(both Menu -> Fax-Setup - All Faxes)

- detect-dial-tone: off

(Menu -> Fax Setup - Fax Send setup - detect dial tone)

:-) Stefan

Aug 30, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

No dial tone detected


It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

Jul 24, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

4 Answers

Sending fax error message "low memory"


Try reading these:

General fax problems
Issue Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that can be loaded is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). If no jam exists and less than one minute has elapsed, wait a moment before press Cancel . If a jam exists, remove the media. If the item is too small, it can jam inside the automatic document feeder (ADF).

(HP LaserJet 3015 all-in-one) The minimum paper size for the ADF is 74 x 105 mm (2.9 x 4 inches).

(HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one) The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). If a jam exists, remove the media. The fax activity logs or fax call reports are printing at inappropriate times. The fax activity log or fax call reports settings are not correct. Print a configuration report and check when the reports print. Set the appropriate log or report printing times through the control panel or the HP Toolbox. The volume for sounds that the device emits is too loud or too soft. The volume setting needs to be adjusted. Set the appropriate sound volume settings through the control panel. Fax send troubleshooting Use the information in the following table to solve problems that might occur when sending faxes: Issue Cause Solution Faxes stop during sending. The fax machine to which the fax is being sent might be malfunctioning. Try sending to another fax machine. The telephone might not be working. Do one of the following:
  • Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
  • Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.
A communication error might be interrupting the fax job. Change the redial-on-communication-error setting to On.

See the electronic User Guide on the CD-ROM that shipped with the product. The device is receiving faxes but is not sending them. If the device is on a PBX system, the PBX system might be generating a dial tone that the device cannot detect. Disable the detect-dial-tone setting.

See the electronic User Guide on the CD-ROM that shipped with the product. A poor telephone connection might exist. Try again later. The fax machine to which the unit is sending to might be malfunctioning. Try sending to another fax machine. The telephone line might not be working. Do one of the following:
  • Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
  • Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.
Outgoing fax calls continue to be dialed. The device automatically redials a fax number if the redial options are set to On. Press Cancel to stop the redials while the device is dialing.

To cancel a pending fax job, see "Canceling a fax job" in the electronic Users' Guide on the product CD-ROM.

See "Changing the redial settings" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent are not arriving at the receiving fax machine. The receiving fax machine might be off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is on and ready to receive faxes. The originals might be incorrectly loaded. Make sure that the original documents are correctly loaded into the automatic document feeder (ADF) input tray or flatbed scanner (not available with the HP LaserJet 3015 all-in-one). A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print a fax activity log and check the Status column for jobs that show a Pending designation. All of the numbers of a long fax number cannot be dialed. The maximum number of digits of characters that can be entered into a fax number is 50. Try manually dialing the fax number. Faxes that are sent include a block of gray shading at the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent have data missing from the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM.

Jul 16, 2008 | HP LaserJet 3030 All-In-One Printer

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