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Tv bumped during shipping

I have a 52 inch Sony Bravia that was bumped during shipping. The shipping company denied my claim stating that I bought a defective tv. At first I thought I had some pixel damage, but that doesn't seem to be the case. The problem is most likely in my backlighting. You can't normally see the outline of the damage unless the screen is completely dark. Then you can see where the tv was bumped, as the damage is sort of cone shaped. Last night I turned the backlighting and Black Corrector up a bit and the damage was noticeable during regular dark scenes and not only when the screen is completely black. Is there any way to fix this either myself or with a technician? What is the most likely damaged component since it is not the pixels?

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  • funtimer21 Feb 03, 2009

    I'm in a remote part of Alaska where we do not have service technicians readily available. All this guess work is to try and determine whether I should be filing a small court claim or not. The best educated guess available gives me an idea for a pros and con analysis.

  • funtimer21 Feb 03, 2009

    The screen is undamaged. The problem is something in the background that is not the pixels. I ran UDPIXEL on it and there were no dead pixels. You know what it reminds me of? Those etch a sketch games we had as a kid. Imagine having one of those, and tapping it on the sides. All of the magnetized stuff would spread out into sort of a cone from the point of impact. That's what it looks like to me when the screen is dark.

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File the claim,There is no reason why you should be stuck with a damaged product,And don't try and fix it yet as they may be able to say that you damaged it to have them pay for it.

Posted on Feb 03, 2009

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  • Master
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Hi!

If you can see a crack developed then whole of your screen will get replaced, or if you can see some other marks then it may have possiblity that only a part of the screen might have ruptured. In that case also it not repairable, you need to get it replaced.

Thanks
Rylee

Posted on Feb 03, 2009

  • Rylee Smith
    Rylee Smith Feb 03, 2009

    After you get it replaced buy a tv armor from this link, it will protect your tv screen in future.

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Call a technician out and have them look at it is your best bet instead of alot of gusesswork

Posted on Feb 03, 2009

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