It pulls all the pages through but only scans the first or second page. Then the software locks up. We've reinstalled the software but it doesn't help. We are using Windows XP Home and are completely up-to-date with Microsoft.
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Re: The scanner only scans the first or second page.
Check your Scan settings. Are you scanning in Color and at what resolution. If the resolution is high, then file size will be big and with Win 98, I presume your system is old and hence slow. It wil take time to write the data on to the Hard disk. Check if your Hard disk has enough and contiguous space. If in B&W mode, try TIFF compressed instead of BMP. If nothing works, you may have to uninstall and reinstall the driver software. Run Scandisk and reinstall after this is done.
S. Mohan, Chennai, India
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Check if you have selected 'multipage' option. Then you will get only a single file, but with multiple pages.
If your question is that the second or subsequent pages are not pulled in for scanning, then you need to change the rubber rollers.
The problem is probably in your scanning software, you have to tell it if you want to scan legal size, and if you leave it set for legal all the time it might put dark bars under the letter size docs. It depends on the version of software on your computer.
The supplied Canon software is horrible, but it can be done!
Launch ScanGearStarter, choose advanced tab and click preferences button, then select scan tab. Untick box "Automatically quit ScanGear....." then click ok.
(This box being ticked totally prevents multipage single file scanning).
Now choose simple mode tab, select the document type, dpi and document size.
Now click the green "Multi Scan" button, place the document on the scanner glas and press next in the new window.
The page will be scanned and the ScanGear window will return, just click "Multi Scan" again and place next document, press next. Keep repeating until all pages are scanned, then close the ScanGear window.
This will bring up a third window showing thumbnails of each page, any of these pages can be deselected if required.
The other important step is to choose from the pull down list Saved as Type: "MultiPagePDF".
Choose the location for saving the file and click save. Hallelujah! .......stupid software.
This is practically impossible. This can happen only when the file is over written! Check your software settings. May be you have selected 'multipage' option. Try scanning one page and two pages (same sheet). If the file size is different, then it means two files are scanned.
Reload your Driver and check your scanning software. I am assuming you are usning winXP/Win 2000.
You must have 'checked' the multipage option in the scanning software. Try scanning first page only and store as say temp1 and later all pages as temp2. If the file size is different you can deduce that the scanner has scanned all pages! To view multipage files, you need a proper software.