Question about Broan-NuTone Allure III QS330SS Kitchen Hood

13 Answers

ALLURE WS2 SERies range hood fan doesn't work but lights do

The fan and lights on the hood were both working while we used a new George Foreman grill on a different circuit to burn off the factory coating, which produced some smoke. Suddenly the fan went off but the lights stayed on the range hood and we have been unable to get it to work (the fan) ever since. We checked the fuse and it is working properly. It is a fairly new range hood that is used infrequently.

Has anyone else had this problem and/or do you know how to fix it.

Thank you

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  • Larry Rogers Feb 06, 2009

    Not sure what you mean by test the wires.
    If the wires aren't connected then it will not work. Please explain further.

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13 Answers

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If you had smoke then something has shorted or blown inside.

There is need to take apart the unit and access to the motor, motor control board, and wiring harness to test them using a multimeter.

If you have voltage to motor, then the motor must be replaced.

Posted on Feb 07, 2009

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Did you check the fan motor itself.
If there is burn smell fan motor is dead.
But it might be just stuck. Renove the filter and try to rotate fan manually to see it there is free movement. It not motor might be dusted/clogged, try to vaccum or blow it with hair fan, if no help motor is dead, needs replacement. If thre is rotation look for incoming wires for burn/damage. Also check house fuse/braker box, maybe one switch is off.
Good Luck

Posted on Feb 06, 2009

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Hi and welcome to FixYa,

Offhand, it would appear that the smoke from burning of the factory coating of the George Foreman grill triggered the fault. Some ideas you may want to consider:

  • reset the logic/electronics controller. Unplug/disconnect from the mains or switch off the breaker;
  • the electronic controller operates on separate circuitry and would still operate even if the fuse is blown;
  • the electronic controller uses a small isolation transformer to bring down the 120VAC to a lower voltage. The LED indicator lights should lit up when their corresponding buttons are pushed;
  • if not, the the controller board is faulty or it is not receiving power;
  • if yes, then problem is either with the fan or the switching system (possibly relays) for the speeds of the fan;
  • if on pressing any of the fan speed button, fan would not turn but there would be a humming heard or vibration felt on the the hood's body, then it would possibly be a faulty motor capacitor.
Pls post back results or updates of any developments. Good luck and thank you for using FixYa.

Posted on Feb 06, 2009

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One thing you can do is take down the hood and wire in a regular 110 plug and just plug it into the wall. Then see if the fan works. If not then it is either the fan switch or the fan motor. You can go to just a hardware store and buy a 2 way switch to see if this the problem. If this is not the problem then the fan motor has gone bad. Buy a cheap switch to test it first. This may all your problem is.

Posted on Feb 06, 2009

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There should be 1 or 2 button shaped THERMOSWITCHES / THERMOSTATS attached to the side of the hood.

Turn off the power and remove the wires.

Tape the wire ends to prevent a short.

Test

Step 2

Connect the 2 wires together with elec tape

Test

Posted on Feb 06, 2009

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Ok, the Foreman grill didn't do this at all, this sometimes happen when you cook or fry on a frequent basis. the frying smoke that is produced during frying anything can pass threw the screen and some of the sticky participates can become lodged inside of the windings inside the actual motor that spins the fan around. in time, this sticky residue can prevent the motors rotation speed from reaching its limit, therefore, causing it to get unbelievably hot. this usually causes motor malfunction that will lead to failure. i suggest a total fan motor replacement.

Posted on Feb 05, 2009

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Most Vent Fans Are Just Plugged Into A Plug Once You Remove The Bottom Screen If This Is The Case Unplug The Fan And Try Plugging Something Else Into The Plug. If You Find Out The Plug Works Then The Problem Is The Fan And It Will Either Need To Be Replaced Or Greased. Try Turning The Fan Motor By Hand While Its In The Off Position If It Is Very Difficult To Turn It May Need To Be Oiled. If There Is No Plug Pull The Wires Off The Motor And Check That There Is Power There. Please Post Your Results Here
Sincerely,
Michael Scott

Posted on Feb 05, 2009

  • 1 more comment 
  • Michael Fisher
    Michael Fisher Feb 06, 2009

    Heres An Exploded View The Fan Motor Is Number 19.
    Also You Can Click Here For A Larger Image.
    A Lot Of The Parts Are Available To Buy Here
    But Not The Motor Which Can Be Ordered From Here
    And If Needed The Units Specifications They Are Here
    Depending On How Many Inch's Across Your Unit Is The Dimensions May Very In The Description.





  • Michael Fisher
    Michael Fisher Feb 06, 2009

    To Test And See If They Are Live When The Unit Is Turned On By Using A Voltmeter. These Wires Are Live When The Power Is On So Do Not Touch Them When The Unit Has Power.

  • Michael Fisher
    Michael Fisher Feb 06, 2009

    More Info: If No Power Is Found At The Wires To The Motor Check Power Before The Motor Capacitor. The Motor Capacitor Can Be Viewed In The Exploded View I Provided In My First Post.

    If Its Bad You Can Buy It Here
    Its $5.00 Cheaper From This Site Then It Was From The Other Site I Provided For Parts.

    Also The Installation Manual Will Be Very Helpful For Disassembling The Unit. Click Here For The Manual


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See if you can check the wiring on it to make sure none of the wires burned through,,

Posted on Feb 05, 2009

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I Have Installed an Exhaust fan and THE FAN was FAULTY from the start so Dont RULE OUT the Idea that the FAN itself IS FAULTY this is What I Suspect here.

Posted on Feb 05, 2009

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Does everything works fine Sir.

only the FAN is corrupted.

Posted on Feb 05, 2009

  • Jalal Sordo
    Jalal Sordo Feb 05, 2009

    please??

  • Jalal Sordo
    Jalal Sordo Feb 05, 2009

    cceck the connections please.

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  • 124 Answers

Just take it back to store u got it to get it replaced or call the manufacturer and they can look up your warrenty

Posted on Feb 05, 2009

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Hi!

Please check for the wiring inside the hood, wires maybe burnt or short.

Posted on Feb 05, 2009

  • 1 more comment 
  • Rylee Smith
    Rylee Smith Feb 05, 2009

    If the fuse has opened (blown), the green fan-level indicators
    will operate properly when the fan buttons/switches are pressed

    - but the fan and lights will not turn on.

    The fuse is a 5 x 20 mm, 10 Amp, Fast-Acting, 125V (min.).

  • Rylee Smith
    Rylee Smith Feb 05, 2009

    Please check this service manual for your kitchen hood--

    Allure III QS330SS Kitchen Hood



    Thanks

    Rylee



  • Rylee Smith
    Rylee Smith Feb 05, 2009

    If this doesn't help then definetly the control board has failed.

    It is Part # R111638.
    The part is available at: www.inventex.com


    Thanks

    Rylee

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  • Broan-NuTone Master
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HAVE U LOOKED IN THE HOUSE CIRCUIT BREAKER BOX JUST TO VERIFY U DID NOT TRIP A CIRCUIT BREAKER? I HAVE A SIMILIAR GRILLE AND IT DRAWS ALLOT OF AMPS, SO JUST VERIFY THE CIRCUIT BREAKER IS NOT TRIPPED.

Posted on Feb 05, 2009

  • yadayada
    yadayada Feb 06, 2009

    get a volt meter that reads AC voltage and test the wiring to the blower motor, u should show about 115 volts, if not then check the circuit breAKER

  • yadayada
    yadayada Feb 06, 2009

    get a volt meter that reads AC voltage and test the wiring to the blower motor, u should show about 115 volts, if not then check the circuit breAKER

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I have a NuTone Allure WS2 range hood. The fan works fine, so does the control board seem ok, but the lights work only intermittently. NuTone tech support said to replace the control board, which I suspect is its kneejerk response. The board costs almost $200--and for two lights???

My problem is similar to the one whose lights work, fan doesn't, but I have a feeling my problem is different.I hope simpler.

Thanks in advance for help (light) on the problem anyone can offer.

Larry R

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- but the fan and lights will not turn on.

The fuse is a 5 x 20 mm, 10 Amp, Fast-Acting, 125V (min.).

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