Question about HP Officejet Pro L7590 All-in-One InkJet Printer

1 Answer

Changing the printhead

I have tried two (2) different new printheads (K) and the system keeps giving me the message that there is no ink and I need to replace the new with the old cartridge. Please advise.

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  • Kim Tyler May 11, 2010

    make sure you took the tape off the bottom of the cartridge

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  • HP Master
  • 419 Answers

FYI: The L7590 doesn't have any tape on either the cartridge or the printhead.

Right couple of things here...

1. The printheads in the L7590 are either K/Y (black/yellow) or C/M (cyan/magenta)... There's no single black printhead unless of course this is not an L7590 we're discussing here.

2. The cartridges ARE individual with K, Y M C (Black, Yellow, Magenta and Cyan).


It's likely that the printer has one of the following faults.

  • Chip contacts and/or chips on the cartridges are soiled and/or damaged. Try checking for ink on chips and contacts in the cartridge bay

  • The little white oval pump in the bottom of the cartridge bay has become disconnect or broken. This is used by the printer to pump ink into the printhead but it also detects pressure variations and has a logic circuit which declares low pressure as "no ink".

If the problem is the latter then you need to get the printer serviced and/or repaired at a service center.

If it's the former you should be able to fix it yourself.

If you're using non OEM (ie: not by HP) cartridges I'd recommend getting a new OEM/HP one to test before you go for a service as some cartridges are just poorly filled and/or designed.

Hope that helps.

Posted on Feb 19, 2009

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Assuming you have tried resetting the PC and printer and that the printer isn't in warranty I would suggest some cleaning of the printhead contacts.

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If this doesn't help it may be that the printhead has developed a genuine fault and will need replacing.

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I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong


Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
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  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower
c00064461.jpg

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2. Put out both ink cartridges and the printhead.
3. Let the printer access door open.
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12. Open the access door and put in only the printhead and the close the access door.
13. Wait for the error message: both ink cartridges are missing.
14. Open access door, put in only the black ink cartridge, then close the acess door.
15. Wait for the error message: Color ink cartridge is missing.
16. Open access door, put in the color ink cartridge and then close the access door.

If the error is solved, do a firmwareupdate right now.

You can find it here.

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