Try the link - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00219180&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391194
if helped rate fixya
1. Remove
the sheets of paper from the feeder.
2. Try to reach for the paper jam.
3. If paper jam can't be reached, open the printer cover to access the cartridge area. You may be able to get a better hold of the paper jam in the cartridge area.
4. Remove the paper jam and make sure not to tear or leave any torn piece of paper in the printer.
When paper jam is clear, try to print
a document again to verify that the problem is fixed.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
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