Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 8GB - Won't turn off

My 8GB Zune player won't power off for more than a few secs before the main menu pops back up. The back button doesn't seem to be responding either so I can't reset the device as recommended to fix most problems. I can select from the main menu, but once in a selection I can't go back. What can I do to fix the problem.

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  • Shroud365 Feb 11, 2009

    I Have ALMOST The Same Problem, My Zune Back Button Doesn't Work Anymore, It Was After My Update to 3.0



    Help !

  • Anonymous Mar 12, 2009

    I'm having the same problem. Back button does not work and the Zune turns on automatically seconds after I turn it off. I must locked the Zune after turning it off.

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  • 38 Answers

Warranty activated yet? Get it done. Then create a Repair Order online, or call Zune support at 1-877-438-9863, if you dare.

That is your best bet. Y'all got mechanical problems and nuthin ain't gonna help that in FixYa. Sorry, chum

Posted on Mar 10, 2009

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I have a 8GB zune. i thinks its older i got it a long time ago but i have never been able to turn it on!! wat do i do?


First plug it into the charger. Then take it off of hold. Finally hold the back or power button until it turns on. ;)

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Hold the power button for 10 seconds. this should cause reset. if it does not hold it again for 15 seconds this should cause it to power into repair mode where you will then need to plug it into your computer and update the firmware with the included software. hope this helps!

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I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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1 Answer

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This will turn it off completely.

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1 Answer

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the set needs to be oped and have switches checked, one of the switch is holding down a connection of power.
also check the reguration of that set,
pause switch is cascaded in series with the many switch.
plse try that

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