Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 8GB - Won't turn off

My 8GB Zune player won't power off for more than a few secs before the main menu pops back up. The back button doesn't seem to be responding either so I can't reset the device as recommended to fix most problems. I can select from the main menu, but once in a selection I can't go back. What can I do to fix the problem.

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  • Shroud365 Feb 11, 2009

    I Have ALMOST The Same Problem, My Zune Back Button Doesn't Work Anymore, It Was After My Update to 3.0



    Help !

  • Anonymous Mar 12, 2009

    I'm having the same problem. Back button does not work and the Zune turns on automatically seconds after I turn it off. I must locked the Zune after turning it off.

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  • 38 Answers

Warranty activated yet? Get it done. Then create a Repair Order online, or call Zune support at 1-877-438-9863, if you dare.

That is your best bet. Y'all got mechanical problems and nuthin ain't gonna help that in FixYa. Sorry, chum

Posted on Mar 10, 2009

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Posted on Jan 02, 2017

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