Question about HP Compaq nc6320 Notebook

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HP NC6320 - drive not detected or found during OS install

I formatted the drive that came with the system (seagate) attempting to install a fresh XP Pro OS. When I got to the install windows selection on the boot disk it said the HD couldn't be found. I did see on HP's site where they had firmware for the HD to solve this issue but now that the HD's been formatted that firmware can't be installed. (it was an exe to be run with the OS installed. I also tried another disk, different make but same result. two questions: way to update firmware on drive (sub maybe) ? two: could this be a bios setting to protect data? I don't see anything in there but the HD cover says it has an HP Mobile Data protection System"

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  • dclemmons Feb 03, 2009

    That's a good solution for erasing the current HD but I'm seeing the same issue with a brand new drive I used. That one didn't have any data protection installed and the laptop didn't detect that one either.  What about the laptop itself having the protection, Possible?


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That is a possibility that it has a data protection. Try this download the super FDisk and burn the ISO to a DVD. then boot off of it and delete all partitons on your HDD that way it will be erased so you can start over new. You might be able to do this on HPs boot disk too. Unfortunately you cannot update the HDD firmware after the drive has no OS on it. In this case you need an outside tool to totally erase the HDD so the install can see it again.

Posted on Feb 03, 2009

  • Aaron Andino Feb 03, 2009

    Have you formatted the HDD with the built in software for windows install or used a separate program? Is the HDD seen in the BIOS menu as a boot device? You may need to make a change there.


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I had the same problem. This is how I reset my password on a compaq or hp nc6320.
1. unplug the power cord
2. unplug the battery
3. take two screws from the ram cover on the back of the laptop (see youtube for this step)
4. open the keyboard
5. unplug the cmos battery cable (very easy to do)
6. plug power cable and turn on the laptop
7. laptop would erase passwords.
8. put everything back together.

A pleasure to help.
Javier Blanco

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