Question about Canon XL2 Mini DV Digital Camcorder

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Canon XL2 wont record or playback tapes - grey

I have a Canon XL2 (ntsc) version) for just over 2 years. One day it started to show pixelated lines accross the screen while playing back a tape. I cracked open a brand new tape, recorded a few seconds then played it back. 3 horizontal grey lines now appear on the playback. The tapes are ok as far as i know. I tried cleaning the heads but it hasn't made any difference. What is the problem and how can i get it fixed as this is the only camera i have and i need it to make an income. Has anyone been able to get it fixed for nothing through Canon? For the price i paid i would of expect the camera to have lasted longer than this! I have only used it for about 60 hours of filming so far. Thanks to anyone that can help! I've used a cleaning tape but it hasn't made a difference. Can i clean it myself or should i get a Canon service

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Sorry to hear your situation, usually when serviced by a technician, head and tape path is cleaned and adjusted. During use you will encounter pixelation problems occur and most case tape cleaner should resolve the problem. Your condition is where if all the system is ok and have a heavy clogging on the heads, requires technician to clean each head manually to bring it back. so look for a camcorder repair facility locally and get cleaned. If you cannot find one, the service is provided for around $100 at www.camerarepairjapan. Good Luck

Posted on Mar 26, 2009

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I then decided to try to record with a new tape around the room to see what would happen. After recording I played the tape back and it worked perfectly. I then went back the old tape that would not play properly and it worked fine! Seems like when I used the record button after cleaning it a few times everything worked fine, wierd.

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