I have a Canon XL2 (ntsc) version) for just over 2 years. One day it started to show pixelated lines accross the screen while playing back a tape. I cracked open a brand new tape, recorded a few seconds then played it back. 3 horizontal grey lines now appear on the playback. The tapes are ok as far as i know. I tried cleaning the heads but it hasn't made any difference. What is the problem and how can i get it fixed as this is the only camera i have and i need it to make an income. Has anyone been able to get it fixed for nothing through Canon? For the price i paid i would of expect the camera to have lasted longer than this! I have only used it for about 60 hours of filming so far. Thanks to anyone that can help!
I've used a cleaning tape but it hasn't made a difference. Can i clean it myself or should i get a Canon service
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Re: Canon XL2 wont record or playback tapes - grey
Sorry to hear your situation, usually when serviced by a technician, head and tape path is cleaned and adjusted. During use you will encounter pixelation problems occur and most case tape cleaner should resolve the problem. Your condition is where if all the system is ok and have a heavy clogging on the heads, requires technician to clean each head manually to bring it back. so look for a camcorder repair facility locally and get cleaned. If you cannot find one, the service is provided for around $100 at www.camerarepairjapan. Good Luck
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DCR-TRV250E is a PAL version camera of the Digital8 format.
Yes you can use Hi8/Digital8 NTSC tapes. The camera will record a PAL digital picture on the tapes which means that you can play back the tapes in PAL and therefore you will be able to playback recorded tapes on UK televisions because they are also of the PAL format.
I DON'T THINK YOU HAVE A PROBLEM EXCEPT TRYING TO USE A GENERIC TAPE TO RECORD IN HD AND THEN EXPECTING IT TO PLAYBACK IN HD. IT WASN'T MADE FOR THAT AND WON'T WORK FOR HD. IF YOU ARE GOING TO USE A HD CAMERA, YOU NEED TO USE THE CORRECT HD TAPES TO EXPECT THEM TO WORK AND PLAYBACK CORRECTLY. WHY WOULD YOU BUY ONE OF THE MOST EXPENSIVE CAMERAS ON THE MARKET AND THEN USE A $2.00 TAPE AND TRY TO PLAY IT ON A $2000.00 CAMERA AND WONDER WHY IT DOESN'T WORK? BUY GOOD QUALITY TAPES.
The monitor you view while recording does not read from the tape where the problem is located, that's why you are not seeing them during recording.
Since they are not visible while recording, the video section is healthy, only the recording is faulty and it is unlikely you can do anything at home to correct it.
This may be a common problem and perhaps Canon is familiar with it.
I recommend you call their service line directly:
I had the problem of the horizontal grey lines with some pixels of pink. I ran the dry head cleaner a few times and the lines became solid grey with the sound now skipping worse than before. I cried, cleaned again, then played the tape. I did this about 4 times and still had no luck.
I then decided to try to record with a new tape around the room to see what would happen. After recording I played the tape back and it worked perfectly. I then went back the old tape that would not play properly and it worked fine! Seems like when I used the record button after cleaning it a few times everything worked fine, wierd.
Some possible cause of lines, noise or pixelation during playback are:
1. Dirty heads on the recording machine. If the heads were dirty at the time of recording, the dirty heads didn't record a strong enough signal on the tape. The damage is done for this tape and recovery is unlikely. Best advice here is to use only premium grade new tapes and keep your camcorder clean by occasionally running a cleaning tape.
2. Physical tape damage. Any distortion of the tape will result in mistracking and subsequent loss of data.
3. Built up oxide deposits or other debris in the guidepost corners can also result in tape edge damage. Keep your machine clean!
4. Improper tape storage - Even short term exposure to high temperatures over 130 deg f. can permanently damage the tape. The black cassette housing readily absorbs the sun's infrared rays and internal cassette temperatures can soar even if left in direct sunlight on just a warm day. It doesn't take much heat to slightly distort the plastic shell or ruin the tape contained within.
* Try other tapes to ensure the problem lies within the tape and not the camcorder.
* If the problem becomes apparent on all tapes, try a head cleaner. After cleaning the heads, the tapes may not play cleaner if the recording was done while the heads were dirty.