Question about HP LaserJet P2015dn Printer

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P2015 paper jam light always on

HP P2015 paper jam light always on will not print.
I checked but could not find any paper stuck in machine.
Can you help??

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  • Anonymous Feb 03, 2009

    Finally got a hold of HP and they have diagnosed it down to a corrupt firmware and are sending a new DIMM









  • Yadel Feb 12, 2009

    The paper jam light is always on and it will not print. There is no goddam paper jam!

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Pull open the back cover and shine a flashlight inside.

Posted on Feb 04, 2009

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1 Answer

Very new here. Please help! I have a HP p2015 and the first light from the top with an '8' like shape stays on and ot is not printing. What can i do? Akin


Welcome to the world of paper jams.
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If paper jam light is solid than checked paper path sensors and toner sensors and if they are aligned correctly than perform cold reset(Keep pressing and holding the green button) if still the issue persists and orange light remains solid than i m sure formatter board is faulty and we need to get formatter board replaced.

Thanks and Regards
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Always paper jam.


Check to see if something isn't blocking the paper path.

You could try cleaning the feed rollers as well.

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