Question about HP J4680 Office Jet All-In-One Printer

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Problem of incompatible cartridge occure in my new J 4580

Sir ,
There is a problem of incompatible cartridge occure in my new J 4580 all in one series.please tell why this problem occure,and how i can slove this problem? My black ink cartridge needed replacing, so I replaced it, but printer is saying my tri-color cartridge is incompatible. This is the original cartridge that came with the printer when I bought and has not needed replacing yet. Why would it tell me that the tri-color cartridge is incompatible when it was the black cartridge I replaced?

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  • Anonymous Feb 21, 2009

    J4680 all-in-one - 'Incompatible Print Cartridge : Tri-color.

  • HarrisonDawg Feb 22, 2009

    Exact same problem here, unfortunately I have not resolved the problem. Printer worked fine until I changed the black cartridge with a new HP OEM cartridge. After 4 or 5 print jobs, the incompatable color cartridge error surfaced. The color cartridge is the OEM that came with the printer and there is NO Way it can be out or even low on ink.

  • ali_bongo1 Mar 02, 2009

    Yup. I have the same problem with a J4500. They're both HP print cartridges, and the right ones for the printer. They worked well for a while, now the tri-color one is throwing the Incompatible Cartridge error. No amount of cleaning the cartridge, restarting the printer, etc, will make this error go. What a waste of money that cartridge was.

  • Barbara Smith Mar 06, 2009

    I don't have an opion about the printer yet - I installed it for a customer - but I do have an opinion about HP's customer service. The tri-color cartridge that came with the printer didn't work (incompatible cartridge error). I spent over 7 hours with HP's support in INDIA (good luck understanding them and vice versa - and I am NOT racist - it's just a fact). After telling my story over and over, doing their troubleshooting steps 5 separate times and being on hold and waiting for call backs I finally asked for a supervisor. I told him in no uncertain terms that he WILL replace the cartridge and I won't take any more **** from the unsupportive support idiots. I got a new cartridge. Was it worth it? Not sure yet - customer hasn't really used the printer much yet but I'm going to encourage her to print out a few pix to make sure. What a load of garbage!

  • miltdud Mar 08, 2009

    My ink level indicator went from showing full to a replace tri-color cartridge message. I tried taking the cartridge out and re-inserting it. I tried unplugging the copier for 5 minutes, still I'm having the same error message. The color cartridge is full but the estimated level indication shows a replace cartridge message. No fix found.

  • Anonymous Mar 17, 2009

    brand new c4580, had only ran the test copy; now, the first document i try to print, i get this message...

  • Anonymous May 06, 2009

    I have the 4580 and after changing the black cartridge, I received an incompatible cartridge message for the Tri-Color...all cartridges were ordered online from HP website. E-mailed the company now

  • Anonymous May 09, 2009

    HP J4680 is having the same problem don't get it!!!

    "Incompatible print cartridges: [Tri Color]" message when trying to print pictures/photos.

  • Tricia Scerbo
    Tricia Scerbo May 11, 2010

    Have you checked your manual for any troubleshooting tips? If your manual is inadequate, check the HP website. Is the black cartridge the correct one for your printer? If not, that could be part of the problem.


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I had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...

Posted on Jun 10, 2009

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My brand new J 4580 printer that did only 25 pages of printing now suddenly has the same problem with the black cartridge that came with the printer. Looks to me like a real crappy printer. Definitely not close to the quality of my previous 8 years old HP G85. I will definitely not recommend this J 4580 printer to anyone - a waste of money!!!

Posted on Feb 06, 2009

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These types of fatal cartridge errors (i.e. "Refer to device documentation to troubleshoot"), along with the famous "Incompatible Cartridge" error message, typically signifies the HP 901 ink cartridge is suffering from internal electrical (micro-electronic) damage. You can bypass these cartridge error (temporarily in most cases) and run a cartridge health diagnostics check, via the 2 service procedures below:

HP Officejet J4500 J4600 4500 Cartridge Error Bypass -- HP 901 Cartridge Errors:

HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges: (please note this is a service test, the printer will attempt to print the tap 41 pattern, whether the cartridges are good or bad):

HP 901 Ink Cartridge Care Tips - Everything you need to know:

Posted on Apr 05, 2013

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SOURCE: incompatible cartridge error in j 4580

refix your cartidge .may be your cartridge is faulty.

Posted on Dec 25, 2008

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