I have a Maxtor external HDD that inadvertantly had the usb cable pulled out yesterday while it was being used to watch a movie (which was paused at the time). I thought nothing of it and turned the movie off and went on to cooking dinner. Later last night I tried to access my external HDD again and have had no luck since. When plugging in the LED on the HDD illuminates, the HDD initially makes a whining noise(which is repetitive as if it is stuck at a certain spot and is unable to skip past) after about 5-10 mins it stops making noise, the LED remains illuminated but my laptop still wont pick up HDD. I have tried to plug it into my wifes laptop and change the USB cable with other cables that I know work and have no joy with any.
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Re: Laptop not recognising external HDD
Since it's not listed in Device Manager, it needs to be reinstalled, or it is possibly another problem. Let's try the easy part first. Uninstall any software/drivers that are in your system using Add/Remove Programs. Then, connect the drive to the laptop with the USB cable and see if it is recognized. If so, you will be prompted to install the drivers. You can also try the Find New Hardware (in Control Panel) to see if it appears, then follow the instructions for installing the drivers. Let me know how that goes.
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Here are a few things to try. If you have access to a secondary PC or laptop, try connecting your drive to it using a different USB cable. Also try unplugging your drive from the power outlet for a few seconds and then connecting it again. If it?s still not being recognized, Maxtor has a free utility called PowerMax (available at www.maxtor.com) that lets you run various tests on your drive till it identifies the problem. Good luck!
first of all you should try it on deferent pc , if its ok then that leads us to insufficient power provided through usb ports , try using back usb ports not the ON-front, and if the problem still try using dual-usb cable like thishttp://www.cooldrives.com/usb-power-cable-mini-b.htmland if the external hdd doesn't work at all it might be the usb controller board inside the hdd cage needs to be changedif you cant find a similar one you may buy a new empty cage
I had the same problem and the Maxtor/Seagate website did not have any solutions. I finally got in touch with Tech Support and got a fix. I was using it with a Dell tower and plugging into a USB port in the front. I also was using an after market cable.
I learned the Maxtor is a power hog and beeps and shuts down when it is not getting enough power. I did not know but the USB ports on the front of a desktop/tower computer do not provide as much power as a port on the back (the back ports are sometimes directly connected to the motherboard). I got a USBextension cable and connected it to a USB port in the back and it solved the problem.
I also learned that most laptop USB ports are not powerful enough to run the Maxtor. Mine would also not work if you attempt to share it by using an unpoweredUSB hub. I have gotten it to work with a powered desktop USB hub (Belkin).
I believe that this may explain why you get a "Y" cable with the drive. I could not find an explaination for the cable or how to use. There may be an accessory to purchase that attached to the cable and powers it.
You probably have conficker worm because it stops your pc from reading usb's or any external HDD. Or the worm might of infected your HDD since it spreads through usb and internet. Seriously you should get your PC scanned just incase.
P.S. Its just a possibility.
Simple you need to update your bios by downloading bios updates for you motherboard. Then it should recognise your HDD. The yellow triange just means your mboard does not have the necessary drivers to recognise the device. thanks
This is a common problem with external storage.
Based on your post/description:
1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem;
2. Try replacing the cable - again if a no go, so it's not an interface/cable problem;
3. That leaves you only with the PS3200 itself as the possible at fault.
An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure.
Your possible options:
a. Claim warranty/replacement;
b. Replace the HD only;
c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party
d. Seek services of professional data recovery firms (if data/files are mission critical);
Hope this be of some help/idea. Post back should you need further information.
Good luck and kind regards.