Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

Cannot scan at all

I have recently bought a new computer (64-Bit) with VISTA on it and I cannot scan. It tells me that I must "Install or run HP Software for this feature". The Software that came with my printer only goes up to XP. How do I get software that will go with my printer and Vista so that I can scan. Your help would be greatly appreciated.

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 63 Answers

This link will provide you with the driver/software required for Vista

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=391182

This is an update to fix your scanning problem

Recommended Update to Enable Scanning on Vista Computer with Tablet Drivers

Posted on Feb 03, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,692 Answers

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP Solution Center cannot run because your device installations is not complete for the HP C309a and windows vista 64 bit.


If your operation system is windows Vista on 64 ..this is the driver you should download and run for install..If yo are not sure if it is on 64 or not ..either try to download on 32by changing the os on the download page ..or click right on Computer ..(my comp ) and properties..and in there it will tell you what operation system you have installed on ..and you will know for sure..
here is the driver for vista 64 ..
download the full driver and software ..
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=3737195#N295

Oct 14, 2011 | HP Photosmart Premium C309A All-In-One...

Tip

How To Diagnose HP All-in-One Scanners


<a href="/ftp://ftp.hp.com/pub/softlib/software12/COL34826/oj-90928-1/HPSDU.exe">HP Scan Diagnostic Utility</a> was created to help users troubleshoot and correct connectivity problems with HP All-in-One devices and software on Windows-based computers. Follow the on-screen instructions to run the utility.<br /><br style="font-style: italic;" /><span style="font-style: italic;">This utility is compatible with Microsoft Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP</span><br /><br />You could also try running the HP System Check if you have <a href="http://h50203.www5.hp.com/HPISWeb/customer/SupportProds.aspx?region=NA">any of these supported products</a>. HP System Check automates and speeds the resolution of computing problems, acting as a Web-based diagnosis and resolution service. System Check offers a unique combination of Web based trouble-shooting software and world-class hardware diagnostics, providing the most comprehensive array of online support solutions in the industry. Check your system by <a href="http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm">clicking here</a>.

on Feb 21, 2011 | Printers & Copiers

1 Answer

I installed recently HP officejet Pro L7480, but hP solution center failed to detect any device and closed. the officejet also failed to scan - error message: No scan option


Hi There, This is a known issue with this device. Please follow the below steps to fix this issue : Try to do a complete uninstall

*first step*

-run installation media (CD / Download) software

-select uninstall and on the process, select uninstall all hp softwares associated the with the device

-after uninstall , select restart later to reboot the computer later

-go to start > control panel > add/remove programs (XP) programs (Vista)

-uninstall any existing HP softwares (note: for hp computers, skip this process)

-restart later


*2nd step*

-open contents of the installation media

-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.

-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.

-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer

-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well

(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)

-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)

**********important**********

(do not run uninstall L4)

********************************


contiunued in the next post ..............................

Nov 14, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Hi, we recently bought a new pc with Windows 7 on it, but now it won't let me print anything on it! We've had a look to see if there are any drivers that we need to download, but we've hit a brick wall.


While there is no Lexmark P6350 driver specific for Windows 7, you can use the Vista driver instead. Check if your Windows 7 is running on 32-bit or 64-bit operating system by going to Start menu > right click on Computer > Properties. Then download the driver using this link: http://bit.ly/cOKdZC(for 32-bit) or this link: http://bit.ly/aOHeX2(for 64-bit). Execute the file to install the driver.

Sep 14, 2010 | Lexmark P6350 All-In-One InkJet Printer

1 Answer

Install drivers for hp 3050 and it still won't


If your installing your printer onto different computers and they aren't working on any computers then that tells me the printer is not working at all. Usually a problem with the main board.

Apr 22, 2010 | HP LaserJet 3050 All-In-One Printer

1 Answer

Error message 2753 MSI.dot4wrp message when trying to install HP Photosmart c4480


I had the same problem. I tried to install my new HP Photosmart 8550 printer onto my HP desktop, I am running on Vista 64 bit. Kept getting fatal error MSI.dot4wrp40 over and over again. Upset that my Windows installer was corrupted. I search the internet for this error and realized that this only comes up with NEW HP Printers and scanners. I went to Epson's website and downloaded a driver for one of their photo printers and downloaded the driver for the Epson Stylus Photo1400 Vista 64 bit driver, and guess what it installed I went and bought this printer and I am up and running again. Sorry HP I am jumping ship. The week before I tired to install this HP printer, I installed Print Shop Pro Publisher 23, Blackberry desktop, and Canon digital utilities which in fact all use Window Installer. All installed with no problem, and they are all working. I believe this error message has to be a conflict between HP and Microsoft's 64 bit OS only.... Google THIS ERROR and you will notice only HP comes up.

Dec 29, 2009 | HP Photosmart C4480 All-In-One InkJet...

2 Answers

Bought new vista computer. cannot install hp 6180 printer


For Vista 32 Bit copy and paste this link in your browser window:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=1153494&lang=en


For Vista 64 Bit copy and paste this link in your browser window:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&product=1153494&lang=en



Note: If you don't know whether your system is 32 Bit or 64 Bit then go to 'Computer' icon and right click it or go to "Control Panel" and double-click 'System' Then see what is written in front of 'System Type'.

Next follow the appropriate link. If you are unsure please ask.

Aug 02, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I AM TRYING TO INSTALL AN HP DESKJET 3915 PRINTER TO A DELL INSPIRON 530 COMPUTER WITH VISTA SOFTWARE AND IT WON'T LET ME INSTALL. HOW DO I MAKE IT COMPATIBLE TO INSTALL.


Uninstall any software you had previously installed. Reboot your computer.

Determine whether you are running a 32 bit or 64 bit computer. To verify which one, see this website from Microsoft: http://support.microsoft.com/kb/827218

Once that is determined go to this page: HP 3915 OS Select

Choose the correct operating system Vista or Vista (64 bit)

Download the correct driver to your computer. There is an instruction link there if you need help.

Install the new software and driver. The original setup guide said to connect the usb cable before installing the software. I will assume that to be true here also.

Nov 17, 2008 | HP Printers & Copiers

3 Answers

HP OJ 5610 Drivers-? Can not install printer.


In this case, there's no mystery as to the cause of the problem. You will be unable to use this printer with your operating system because there are no existing print drivers that work with 64 bit Vista. Your printer will work with Windows 98, Windows 2000, and Windows XP, but not with Vista at all.

You have only two options...use a different HP printer that will work with Vista, or get a PC that has one of the supported operating systems on it and connect your current printer to that PC.

Sorry. I know this isn't the answer you were looking for, but that's the best I can do until the proper drivers become available.

Oct 05, 2008 | HP Officejet 5610 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

Related Topics:

52 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...