Question about HP OfficeJet 7310 All-In-One InkJet Printer
I have recently bought a new computer (64-Bit) with VISTA on it and I cannot scan. It tells me that I must "Install or run HP Software for this feature". The Software that came with my printer only goes up to XP. How do I get software that will go with my printer and Vista so that I can scan. Your help would be greatly appreciated.
This link will provide you with the driver/software required for Vista
This is an update to fix your scanning problem
Recommended Update to Enable Scanning on Vista Computer with Tablet Drivers
Posted on Feb 03, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
Apr 13, 2011 | Computers & Internet
on Feb 21, 2011 | Office Equipment & Supplies
-run installation media (CD / Download) software
-select uninstall and on the process, select uninstall all hp softwares associated the with the device
-after uninstall , select restart later to reboot the computer later
-go to start > control panel > add/remove programs (XP) programs (Vista)
-uninstall any existing HP softwares (note: for hp computers, skip this process)
-open contents of the installation media
-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.
-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.
-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer
-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well
(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)
-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)
(do not run uninstall L4)
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