Question about HP OfficeJet 7310 All-In-One InkJet Printer
I have recently bought a new computer (64-Bit) with VISTA on it and I cannot scan. It tells me that I must "Install or run HP Software for this feature". The Software that came with my printer only goes up to XP. How do I get software that will go with my printer and Vista so that I can scan. Your help would be greatly appreciated.
This link will provide you with the driver/software required for Vista
This is an update to fix your scanning problem
Recommended Update to Enable Scanning on Vista Computer with Tablet Drivers
Posted on Feb 03, 2009
Tips for a great answer:
Oct 14, 2011 | HP Photosmart Premium C309A All-In-One...
on Feb 21, 2011 | Printers & Copiers
-run installation media (CD / Download) software
-select uninstall and on the process, select uninstall all hp softwares associated the with the device
-after uninstall , select restart later to reboot the computer later
-go to start > control panel > add/remove programs (XP) programs (Vista)
-uninstall any existing HP softwares (note: for hp computers, skip this process)
-open contents of the installation media
-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.
-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.
-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer
-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well
(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)
-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)
(do not run uninstall L4)
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