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One quick solution for Windows-based machines is to try this software...it's free. Another solution is to right-click the file and in the shell context menu click "open with". Choose a player from the list until you've found a compatible one. Windows Media Player will play most videos. I still recommend you give DivX a whirl.
The Video Player you are using doesn't support the video file format you are trying to open. So go online for downloading the corresponding codec from that player itself. You have not specified what type of file you are trying to open...... But still I recommend you to use VideoLan VLC Media Player or Media Player Classic(K-Lite Codec Pack) for smooth performance which playing audios or videos because these players support most of the video and audio file formats. You can download the players from the following links:
your media player is very ok... only is you dont have a support programs or plug-ins to view a video on it.. You said that is has a sound, of course it do but video is not there... Heres what you should do: download the software that help your media player to view a video on it. we call it a CODEC PACK, here is the link to download a codec pack www.k-lite.com, see for yourself. Good Luck!