Question about HP Photosmart C6180 All-In-One InkJet Printer

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Black ink failure

I don't get any error messages, the printer recognises the ink levels and seems to think all is fine. However, no ink is released from the black cartridge. this happened over time, starting with faint white bands, now there is nothing. I've contacted the help line and done everything they suggest - diagnostic tests, resiting cartridges, resetting printer, uninstalling and reinstalling software but no change. on a diagnostic test the black prints as very pale green

the printer is only 2 years old and hasn't had loads of wear. Do I really have to throw it away ?

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  • Dianne Drew
    Dianne Drew Feb 04, 2009

    have tried a new cartridge - printer recognises it is full but still no black printy. thanks for trying

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The ink is dried up in the cartridge.

Posted on Feb 04, 2009

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