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In washing Machine, the dryer tub spins and stops. And smells like burning. If i leave for some time, it starts again. Need customer care number ,s o that engineer can come and fix the issue

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It appears your motor/motor controller has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 14, 2010

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The rubber smell is the belt from the motor to the tub. The grinding sound is/was the tension pulley that keeps the belt tight. The bearing on the pulley probably went out and now the belt is burning because of the friction of sliding around the pulley. The belt and the pulley need to be replaced. If you have the room, turn off and disconnect the hoses. Unplug the electrical cord from the wall outlet. Remove the drain hose and any water in the tub. Carefully tip the washer over backwards, DO DROP IT!!! Now you should be able to see the motor, tub, tension pulley, and belt. With a basic 3/8' drive socket set, probably metric, and a couple of screw drivers you should be able to remove the belt and the pulley. Take the belt, pulley, and model numbers to an applicance parts store and buy replacements.

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