Question about Lexmark Office Equipment & Supplies

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My computer jammed so I switched the computer off, the machine wouldn't let me log out I had to switch it off at the power point. When I did this I didn't check if the printer was on and it was on scanning, since then I have not been able to scan it keeps giving me a message cannot retrieve application. Could you please help me with this problem as I do not know what to do.

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  • christinedye Feb 03, 2009

    I don't accept this solution as I have already tried this and it won't work, so I don't rate this solution with 4 Stars.

  • christinedye Feb 13, 2009

    A friend has fixed my problem, sorry you were no help

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I had the same problem,but I was running win 95. How I fixed this is unplug the printer from the computer, and unplug the power cord to the printer. After 5 min try plugging back in. Hope this helps.

Posted on Feb 04, 2009

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You need to download updated drivers, do the following:

Click here:Official Lexmark Drivers and Software

A web page will open, follow instructions, select model, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
After downloading, find the file,double click on the file ,then if you get in troubles, follow the instructions below to reset and reinstall drivers:

  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website, and run the install file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.

Posted on Feb 04, 2009

  • Ginko
    Ginko Feb 13, 2009

    Hi there, let us know if you have fixed your problem.

    Thanks.


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What kind of printer are you using?

Posted on Feb 04, 2009

  • Dan rogers
    Dan rogers Feb 04, 2009

    And are there any other user profiles on the computer you can log into?

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Reinstall the printer driver and then restart it will solve your problem.
Thanks

Posted on Feb 03, 2009

  • rockfixya
    rockfixya Feb 03, 2009

    please let me know if you need driver for your printer.
    Thanks for using FixYa.

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Welcome to Fixya! To stop this Try and Uninstall your Printer Software and Reinstalling. This should Clear it for you. Please Rate My Response! Thanks!

Posted on Feb 03, 2009

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1 Answer

Someone used my computer and did not log out.


Hello Barbara,

You can use following options.

Option 1: Easy One
Press and hold the power button between 5 to 7 seconds
This will turn off the laptop
wait for 20 sec after shutting down
Start laptop again
Laptop is ready to use.

Option 2: Moderate one
Remove the power cord from laptop
take the battery out
put the battery back
start your computer

Option 3: Difficult one
At this point I am not sure which Windows are you using and how do you usually log-in to the system.
I am guessing you got a new laptop, with Windows 7 installed.

The computer might asking you to press Clt + Alt+ Del to unlock the computer.
You can also see there is small button on screen which says "Switch User"
click on "Switch User" button
It will then ask your user name and password
Use your username and password the one you usually use to log-in to the system.
once you are logged in
restart the computer
it might ask you "other users are log-in do you wana continue"
press enter
the computer will restart and now you can use it as normal as before.

Hope these options might help

Thank you

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