The receiver seems to be working, but the mouse doesn't respond. I followed manual instruction and still won't work. No led light or any type of light comes on after installation, 8 hours charging doesnt help either. The battery powered mouse I use works ok using same USB port. I'm stumped. I believe the mouse is defective. Help
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If your laptop appears to boot up and the hard disk LED
flashes, then the problem is probably a back light fault. This can be a faulty
inverter or a faulty CCFL lamp. Please click on this link and follow my
instructions to identify the fault and possible fix :- http://www.fixya.com/support/r3598095-faulty_laptop_lcd_screen
Resynchronizing the keyboard and/or
mouse causes the devices to reconnect to the receiver using new
identification numbers. Use the following steps to resync the devices:
The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
With the receiver plugged in, press and hold the
button on the receiver until the activity LED flashes.
HP computers have receivers built into the front of the computer; such
as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look
for a small connect button built into the case. If you have a
TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on
the underside of the case and does not have a connect button - skip
Figure 4: An example of a receiver1 - Connect button and LED activity lightFigure 5: Another example of a receiver1 - Connect button2 - Num Lock LED3 - Alpha Lock LED4 - Scroll Lock LED5 - Activity LED
and hold the recessed connect button on the underside of the keyboard
until the activity light on the receiver stops flashing. When you
release the button, make sure it does not stick in the depressed
problems persist after resetting AND there is another wireless keyboard
or mouse near, use these steps again, holding down the keyboard or
mouse button for ten seconds. Doing so may give the keyboard or mouse a
new ID number in case the other keyboard or mouse was using the same
button on the receiver again until the activity light flashes.
and hold the recessed button on the underside of the mouse until the
activity light on the receiver stops flashing. Make sure the connect
button does not stick in the depressed position.
If your mouse and keyboard have a USB receiver,
unplug the USB receiver, wait 10 seconds, and then insert into another USB port
- preferably into a USB port that is closer to the mouse and keyboard.
For example, if the USB receiver was plugged into a USB port on the
back of the computer, unplug it and plug it into a front USB port.
maybe the battery?
follow the steps below to troubleshoot the mouse Wireless mouse does not respond (generic instructions) Try to Resynchronize your device with the receiver(connector) Follow these steps.: Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step. 2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard. 3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed. or Try different port and restart your computer. or Reinsert the batteries or install fresh batteries If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.
i would agree that a new one may be needed. i have a desktop set that, the mouse had failed. i got a better microsoft mouse, and i was able to use it with the desktop set.and have all of the functions of the new mouse through the original receiver. hope this helps! good luck.