If the dial is a rotory type of gas valve it should move to the pilot position, light the pilot and then continue to full. If the dial is stuck and will not turn at all it can sometimes be loosen by spraying some oil into the spindle. This would require several sprays and try very gently to turn but do not add excessive force - that could break the spindle. If it turns to pilot but pilot does not stay on this is normally a worn thermocouple, simple and cheap to replace. Found this site very useful, patio heater problem solving.
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