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You need to goto
the manufacturers website, find their support section and there should be a
list of drivers for your specific machine. Installing these should resolve your
problem. I have a list of links to most manufacturers drivers on my website.
Hope this helps,
it sounds like you need a driver.just go to your control panel and performance and maintainance and click on hardware and then click on device manager and see if their is a yellow question mark next to any of your devices ,if there is,double click on that device and windows will ask you what you want to do,just click on install driver and it will guide you through the installation process.