Question about HP Photosmart 3210 All-In-One InkJet Printer

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My HP3210 will not scan documents.

When I try to scan by pushing the scan button on the printer I get a message that says refer to device documentation to troubleshoot. I tried the solution provided in troubleshooting by going into paint but when I clicked scanner I received the message - unable to retrieve image from device. Verify the device is properly connected & try again. It did work at one time and I had no problems. All of sudden it just quit. Can you help? The CD is probably at my office and the printer is now at my home.

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  • Anonymous Mar 13, 2009

    The same problem!

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5 Suggested Answers

bandana_gyrl
  • 181 Answers

SOURCE: There is no computer connection

If it is connected with a USB then you should try to refresh all the connections. Unplug the printer while it is on and then unplug the USB from both the printer and the computer. Wait 30 seconds. Plug the printer in directly to the wall outlet as opposed to a surge protector or a power strip to make sure it is not a power issue. Then when it is on and finished moving around plug USB into the printer first and then into the computer.

Then you may need to delete and readd the printer but try to print a job first and see if the same error comes up. I can tell you how to delete and readd but I have no idea what type of computer or OS you are using. Mac 10.4? Windows XP?

Posted on Feb 28, 2008

sethdileswar
  • 253 Answers

SOURCE: hp 4355 cartridge error

cartridge use same number.

Posted on Jun 30, 2008

  • 1 Answer

SOURCE: Printer Won't Scan

I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Posted on Nov 25, 2008

  • 1 Answer

SOURCE: My HP Officejet 6310 All-in-One will not scan

Use thunmdrive then can scan

Posted on Apr 17, 2009

  • 2 Answers

SOURCE: cartridge error, refer to device documentation for troubleshoot

show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

Posted on Jun 28, 2009

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Can't scan- Refer to device documentation to


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