After rebooting the usual windows problem window appears with the details of the problem being
OS Version 6.0.6000.2.0.0.786.2
local ID 3081
with the crash data file stored to minidump directory etc. The same detail always appear and the problem has been persistant from day 1 of purchase. Is it a VISTA home basic problem, a PC video driver issue ???? desperate to fix the problem.
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Re: PC regularly crashes at least once every session
After a little research I can explain it, we can check the hardware, but if its not the hardware you can do two things: send the computer off (if still under warranty to be repair) or you can reload your operating system and see if that does it. The Blue Screen of Death happens when your computer has run into a critical error so it shuts itself down with the BSOD to protect itself from damage. In order to check your hardware go to the Device Manager and look down the list of devices and see if you have any yellow, black or red symbols with the ! after them. If so let me know and we can fix it from that point. If not then it is your operating system. As I stated you can reinstall or send for repairs... let me know how it turns out.
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1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step. 3 On the next screen that appears, click Restore. 4 On the next screen, click Confirm. The restore process takes approximately 6–10 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.
Put your Vista CD back in the machine and hit any key to boot off the cd. After windows loads it's files it will ask you what you want to do. Choose repair, it will search for windows installations and list them, there should be only one listed. Highlight it and choose repair. Windows will search the installation for problems and attempt to repair them. This make take a minute or an hour depending on the problem. Once it is finished it will tell you to reboot. Take the disc out and reboot the machine. It may be wide when it reboots to try to get it to boot to safe mode first to see if it actually will fire Vista up, if it does great, reboot again and let it go normally.
This problem I had multiple times. The way I solved this was by reinstalling the O.S on my computer. Yes, you will have to lose everything, but if you want to use that computer again that's what should be done. However, there is a way to retain all your files. if you go out and buy a Hard Drive Case, and extract your internal Hard Drive from your Computer, You can hook up that hard Drive to your case and upload all your files onto another computer. A Case for your hard drive costs roughly 15-120$, depending on how fancy of a case you want.
When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the content of the blue screen
Event ID: 1001 Source: Save Dump Description: The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100). Microsoft Windows..... A dump was saved in: .......
Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?
A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.