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This is the web page for this type of trolling motor. Sounds like they have a good warranty. I would suggest contacting them. If you have forward but no reverse then one of the switches isn't working right and tearing it apart yourself may void the warranty.
use a volt meter and check for voltage at the plug, if none..check in the back near your batterys and locate the circuit breaker and reset it ...basic system = battery-breaker-wires....hope this helps ....GL
Not sure if this is what your doing, but I would get BOTH cables and replace them, they should unhook and removed from both ends, if the ends are "flared/exspanded" and unable to exit thru the mounting hole, cut the end off and remove .... its easy to change, unless you have other issues with yours....hope this helps..gl