Question about Acer Aspire 3680 Laptop

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My acer aspire 3680 lost it's keyboard! The mouse works fine but the keyboard doesn't do anything, it's like it's not connected. Can you help

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  • Mojave-Max Feb 26, 2009

    I'm a IT tech and engineer and have many years under the belt in computer repairs of all types.

    This problem is an issue with ACER products in don't take it personally and go nuts and spend alot of money trying to repair it.

    I'm having the same problem...and there's no help out there for this without doing so. This is just short of "Apple" service tactics.

    1st solution...never buy an Acer again...boycot them and let them know you are...(they charge $100.00 for a solution to the BIOS lock they created...a password issue...that all other laptop companies include for free! Also seems like a market they created deliberately to provide service $ for their authorized service techs).

    My Acer 3680 keyboard will not work on BIOS boot or after OS boots completely, though it shows it is installed in the "Devices" list in control panel. This unit has Windows Vista Basic installed.

    I can plug in a external USB keyboard of any brand and they work fine, either during BIOS boot or OS boot.

    I purchased a new Stock Acer keyboard and it didn't work either.

    I flashed the Bios and that didn't work.

    I did try first to uninstall the keyboard driver itself...that didn't work.

    This is an issue in the motherboard and BIOS not recognizing the commands from the keys as you press them...which could be a voltage issue...(command signal from keyboard not strong enough to be recognized...I say this as once or twice I hit the F2 key during initial powerup and it responded and let me into the BIOS to access the Setup features...but after I was in the would not respond to the key commands...)

    Most keyboards are recognized by the BIOS by default, and don't need a OS installed or even a hard drive. This is for "Set Up" puposes.

    Just for your information...buying a new keyboard may not solve the problem as it didn't in my case.

    The problem is with ACER themselves.


  • joetrilk May 11, 2010




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When i reinstalled my acer aspire 3050 i tried 4 different versions of win XP, and all but 1 the keyboard wouldn't work. After persevering and getting the VGA driver to install ( which took about an hour ) my keyboard started to work fine. So long story short try reinstalling the VGA driver from the Acer website. BTW the keyboard displayed correctly in Device Manager. i.e no yellow cross. The VGA driver has the southbridge driver included in it. Which in turn controls low level devices such as the keyboard.

Posted on Feb 03, 2009

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Odd. go to thh control panel-- then system-- hardware--device manager

check under keyboard-- is it there? (you can do all this with the mouse)

I ask because if a part of the computer stops working, it usually gets a yellow ? mark in front of it in the list. what you can try is to "remove" the keyboard if you see it-- it will not really do it, because on reboot, it will reload your drivers again-- remove or uninstall the keyboard in the device manager, then reboot the computer and soo if the reloaded drivers fix it.

if not, it may be hardware failure. windows has plenty of drivers in it to drive any keyboard-- you dont need anything special, so there's no mystery download that your missing.

can you call acer and see if youre under warranty? you may need to send it in. dont forget, you could always buy an external keyboard for 15 bucks to plug into the back to tide you over until you're ready if you need to send it in for servicing...

Posted on Feb 03, 2009


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