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I can bet you that your xbox 360 is vertical? am I right? If no then my disk holder gets jammed a lot, so i would get 2 small flat head screwdrivers and pry it open. So put your xbox 360 horizontal. This would also fix the problem. If your son still has the language screwed up u have to learn some spanish or watever it is to figure out how to put it back. It would be on profile settings.
The disk drive is broken, and will need to be repaired, if you have a game stuck in there, take off the faceplate and straiten out a paper clip. Poke it into the small hone under the cd drive until it manually opens.
If you ever open the disk tray and then the power source is cut, the tray will try to ''autofix'' itself by making whatever state it was at the default position. This doesnt sound like whats going on for you, though.
If you can turn your 360 on and go to the main screen, try opening it with the ''open tray'' button on the bottom of the main screen.
If that fixes it, your problem is a faulty disk tray button.
If the tray still does that with the xbox main menu button, then its a mechanical thing with the tray.
Go to walmart and buy one of those air spray bottles (like an airsol can to clean dust out of PCs) and spray it into the 360 tray once it is opened. Aim the spray on the sides, what it sounds like is dust or something collected on the gears of the disc tray. If you have your 360 on carpet or a dusty surface this is probobly the problem.
Thats about the only thing you can do without opening the 360 up yourself (IF ITS STILL UNDER WARRANTY DONT OPEN IT) that will void the warranty. So if the airsol spray doesnt do it, then send it in to microsoft.
I just solved this problem, very simple actually. Possibly can happen when the drive WILL close, but then loud noise as it tries to spin the disc up. Open the drive up (4 little screws on the bottom) and lift the lid up. If you look on the top white magnet spinner, the bottom side of the magnet system broke off of the disc motor. It will look like a little metal ring stuck to the white spinner thing whatever it's called. I popped that off and examined it, then used some krazy glue to stick it back on the motor spindle and it's away and going now. The reason the drive will not close, is because when the little magnet first breaks off it can get misaligned then when it tries to shut it gets in the way. The MAY be the cause to the problem. I fixed this issue today with mine, hitachi drive.
Is it making the noise like it will open then getting stuck? If so, this can be tricky! It happens with me sometimes. Press the open button and as it goes to try and open push the disc tray in slightly and up and it should pop open, it does with me anyway.