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Put a CD of your favorite music into your computer, and then open your Zune player. Click on the music that you want to copy.
Click on the "Rip" button, and then save your music with any of the
following file extensions: .wma, .wmv, .mp3, .jpg, .mp4, .m4v, .m4a,
.m4b or .mov. The ability to play music in all of these formats is one
of the features that make Zune such a superior digital player.
Plug your Zune player into your computer using a USB cable, and then
the Zune software will automatically import all of your selected music
into the player. Set the "Sync" option to "Default" so that all the
music in your directory will install in your Zune player whenever you
plug it into your computer.
Purchase music online by either buying each song individually (usually
for about 99 cents a song) or buying a membership to a website where
you get unlimited downloads. You automatically get a membership to Zune
Marketplace when you purchase Zune, and you can get unlimited downloads
I hope the above steps will help to solve your problem.
I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.
Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.
May have to reset the zune to factory default settings...
Try this.... Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
try restarting it. the process should be in your paper menu thing that you got with your zune(for future reference). press hold and the back button. http://support.microsoft.com/kb/946064 that is the website if you need a diagram of which buttons. good luck! please rate! =]
now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*